SuccessFactors Functional Analyst - Application Support (AMS)

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleThe SAP SuccessFactors Consultant is responsible for providing functional support, maintenance, and continuous enhancement of one or more modules within the SuccessFactors platform (such as Employee Central, Recruiting, Onboarding, Performance & Goals, Learning, Compensation, among others). The role involves functional analysis, incident resolution, configuration adjustments, HR integration review, data validation, key‑user support, and participation in continuous improvement initiatives within the AMS model.

The consultant also participates in SIT/UAT testing cycles, coordinates with technical and functional teams, supports change governance processes, prepares functional documentation, and contributes to post‑release stabilization, ensuring compliance with corporate guidelines and IT standards.

Responsibilities1) Incident and Request Management (AMS)Analyze, diagnose, and resolve functional incidents within the assigned SuccessFactors modules.

Handle business requests by assessing functional impact and proposing configurations aligned with SAP best practices.

Validate master data, end‑to‑end processes, and configured business rules.

Manage tickets according to established priority, impact, and SLA guidelines.2) Functional Configuration and Module MaintenanceAdjust configurations within SuccessFactors modules in alignment with HR processes and operational requirements.

Manage rules, workflows, permissions, roles, templates, picklists, and MetaData Framework (MDF) objects.

Review recurring processes such as new hires, employee movements, payroll‑related steps (when applicable), performance cycles, and learning assignments.

Validate proper data synchronization between Employee Central (EC) and other modules.3) Integrations and Data Flow ManagementReview integrations with

SAP ERP, SAP S/4HANA, SAP

CPI, or external systems (AD, local payroll solutions, portals, etc.).Validate payloads, data formats, mappings, and scheduled transmissions.

Collaborate with technical teams when integration adjustments are required.4) Testing, Releases, and StabilizationParticipate in SIT and UAT functional testing to validate configurations, processes, and integrations.

Perform regression validations to ensure changes do not impact existing processes.

Provide support during releases, quarterly SuccessFactors updates, and stabilization periods.5) Documentation and Operational ComplianceMaintain up‑to‑date functional documentation, including configurations, process flows, manuals, evidence, and permission matrices.

Record recurring solutions, procedures, and operational guidelines.

Ensure compliance with change management, security policies, and AMS governance processes.6) Continuous ImprovementPropose adjustments to optimize HR processes, configurations, and system rules.

Identify opportunities for automation or process standardization.

Participate in continuous improvement initiatives, internal audits, and quarterly SuccessFactors releases.

Who You AreRequired Technical and Functional KnowledgeSuccessFactors (one or more modules):

Employee Central (EC)Recruiting Management / Recruiting MarketingOnboarding 1.0 / Onboarding 2.0Performance & Goals (PM/GM)Compensation / Variable PayLearning Management System (LMS)

Configuration and Tools:

Administration of roles, permissions, and RBP.Business Rules configuration and maintenance.

Workflow setup and approval process management.

MDF - MetaData Framework object creation and maintenance.

Template management for Performance, Recruiting, Compensation, and others.

Data Models (as applicable per module).Job Scheduler and Integration Center (preferred).

Integrations:

Experience with SAP CPI, Integration Center, and OData/APIs (preferred).Validation of information flows between SuccessFactors and SAP ERP/S/4HANA.

Additional Preferred Skills:

General knowledge of HR processes.

Experience in implementations, rollouts, or post‑go‑live support.

Soft SkillsClear and effective communication with both users and technical teams.

Strong analytical capabilities and functional diagnostic skills.

High level of organization, prioritization, and detailed documentation.

Collaborative working style with strong service orientation.

Results‑driven mindset and commitment to continuous improvement.

Education and CertificationsBachelor's degree in Systems Engineering, Information Technology, Administration, or a related field.

SuccessFactors module certifications (preferred).ITIL certification (preferred).Experience2-5 years of experience with SuccessFactors in an AMS or functional support model.

Demonstrable experience in configuration and support of one or more modules.

Participation in implementation, stabilization, or migration projects (preferred).Experience in organizations with high‑volume HR processes (preferred).Work ModelAvailability for maintenance windows or after‑hours support when required.

Availability to handle Priority 1 incidents outside regular business hours.

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