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Help Desk Technician
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Onyx Government Services, LLC
Scott Air Force Base, IL (In Person)
Full-Time
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Job Description
Job Requirements Scott Air Force Base, IL Secret Polygraph not specified Early Career (2+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Position Overview The Help Desk / Customer Support specialist handles user inquiries on TRDM during business hours (M-F 0800-1800 CT). Tracks requests, coordinates with AMC Distributed Enclave for infrastructure-related issues, and produces monthly metrics.
- The work is performed onsite at Scott AFB and only local candidates can be considered.
- Key Responsibilities
- Respond to user inquiries during business hours (M-F 0800-1800 CT)
- Respond to after-hours inquiries within 4 hours of next business day start
- Track customer requests in Government-provided software
- Coordinate with AMC Distributed Enclave on infrastructure issues
- Maintain TRDM website contact information and feedback area
- Produce monthly customer support metrics Required Qualifications
- Active SECRET clearance
- US Citizen
- Associate's degree or equivalent experience
- 2+ years federal IT help desk or customer support
- DoD 8570 IA Awareness Training Preferred Qualifications
- ITIL Foundation
- ServiceNow experience
- Prior USTRANSCOM, AMC, or DoD support experience Onyx Government Services, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) supporting DoD and federal civilian customers.