Senior Technical Support (Information Systems Analyst II, Option A)

Job Requisition ID:

 56091 

Opening Date:

05/12/2026

Closing Date:

05/27/2026

Agency:

Department of Innovation and TechnologyClass Title:

 

INFORMATION SYSTEMS ANALYST II

• 21166 

Skill Option:

 Application Services

• Information Technology 

Bilingual Option:

 

NoneSalary:

Anticipated Starting Salary (Effective 7/1/26) $8,060 monthly;

Full Range:

$8,060

• $11,851 monthly

Job Type:

SalariedCategory:

 Full Time 

County:

SangamonNumber of Vacancies:

1

Bargaining Unit Code:

 RC063

Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCMEMerit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Senior Application Support providing support to the Office of the Illinois State Fire Marshal (OSFM). In this role you will provide a full range of complex professional and advisory functions in IT applications services and coordinate and/or conduct complex application development on-site and at user provided facilities using designated software/programming language for database design, program design, and the supplied support tools for testing the new processes while implementing System Development Life Cycle (SDLC) processes. In addition, you will serve as a project lead on complex projects determining and coordinating project components such as project scheduling and assignments. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10•25 days of paid vacation time annually (10 days for first year of state employment)• 12 days of paid sick time annually which carryover year to year• 3 paid personal business days per year• 13-14 paid holidays per year dependent on election years• 12 weeks of paid parental leave• Pension plan through the State Employees Retirement System• Deferred Compensation Program•voluntary supplemental retirement plan• Optional pre-tax programs•Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: https://www2.

illinois.gov/cms/benefits/Pages/default.aspx Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions Under administrative direction, serves as a Senior Technical Support for the Department of Innovation & Technology (DoIT), supporting the Office of the Illinois State Fire Marshal (OSFM), providing a full range of complex, professional, and advisory functions in IT application services. Serves as a technical liaison with vendors, coordinating complex support activities and issue escalations to align solutions with agency objectives. Analyzes system issues and recommends improved procedures and techniques to enhance supported application systems. Serves as a primary support resource for both scheduled and remedial maintenance of assigned applications. Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. Attends demonstrations and exhibitions related to assigned operations. Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields. Requires three (3) years of professional experience in Application Services or a related Information Technology field. Specialized Skills Requires three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives. Requires three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems. Requires three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices. Requires three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination. Preferred Qualifications (In Order of Significance) Three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives. Three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems. Three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices. Three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination. Three years of professional experience utilizing enterprise productivity and compliance tools, including SharePoint, MS Project, MS Visio, Adobe Acrobat/Designer, DocuWare Management Software, and Digital Signature Technologies; with working familiarity with accessibility tools (e.g., JAWS) and compliance standards. Three (3) years professional experience applying advanced proficiency in application development and system integrating using

ASP.NET, C

#, JavaScript, VB.NET, Visual Basic, HTML, CSS, XML, SQL Server, SQL Reporting Services, and Visual Studio with demonstrated experience building and supporting database-driven applications. Ability to develop and execute testing plans, scripts, and data validation procedures while ensuring adherence to security standards and maintaining overall system integrity. Ability to apply excellent analytical and problem solving skills, and to communicate complex technical information clearly through strong verbal and written communication, including preparing user guides, operational manuals, and system documentation. Ability to prepare and deliver effective presentations to diverse audiences, including technical and nontechnical stakeholders and skill in leading workshops, knowledge-transfer sessions, and training activities. Microsoft Certified (Azure Developer Associate or Power Platform Developer), Salesforce Platform Developer I/II, PMP or Agile/Scrum, and ITIL Foundation.

Conditions of Employment NOTE:

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. Requires the ability to verify identity. Requires employment authorization to accept permanent full-time position with State of Illinois. Requires the ability to pass a position specific, agency required background check and self-disclosure of criminal history. Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices. Requires the ability to lift and carry objects or equipment weighing up to 25 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds. Requires the ability to travel in performance of duties. Requires the ability to work outside of normal hours to meet deadlines. Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine. Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties. The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours:

Monday-Friday 8:30am-5:00pm (work hours may vary)

Headquarter Location:

1035 Stevenson Dr, Springfield, Illinois, 62703

Work County:

SangamonAgency Contact:

Jessica.

Jordan2@illinois.gov

Posting Group:

Science, Technology, Engineering & Mathematics This position DOES contain "Specialized Skills" (as that term is used in CBAs). The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Revolving Door:

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ("OEIG") or may be subject to a fine.

Statement of Economic Interests:

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees

• a link is available at the top left of the Illinois.

jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com

• click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com