IT Support (full-time)

IT Support (full-time)

STL - 3.2

Springfield, IL Job Details Full-time $20 - $25 an hour 3 days ago Benefits Health insurance Dental insurance Qualifications Google Workspace LAN IT support WAN IT Active Directory CompTIA A+ Full Job Description permanent full-time employment opportunity Job Summary We are seeking a dedicated individual to join a local technology team . In this role, you will provide comprehensive technical support to end-users, troubleshoot software and hardware issues, and maintain the overall health of our IT infrastructure. Your expertise will ensure seamless operation of computer systems, networks, and related technologies, enabling our organization to operate efficiently and securely. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to IT support. Duties Deliver prompt and effective technical support to users via help desk platforms such as ServiceNow, addressing issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux. Manage computer hardware components, perform upgrades, installations, and maintenance to optimize performance. Support mobile devices and ensure their integration within the organization's IT infrastructure. Assist with network administration tasks involving TCP/IP protocols, network devices, and troubleshooting TCP-related connectivity issues. Maintain documentation of incidents, resolutions, and system configurations using tools such as BMC Remedy or ServiceNow. Skills Proven experience in providing technical support within a corporate environment. Strong troubleshooting skills for software applications and computer hardware components.

Preferred Qualifications:

CompTIA A+ or Network+ certification. Experience in a manufacturing environment. Experience with wireless networking (Fortinet is a plus). Familiarity with Google Workspace. Experience supporting users on major web conferencing platforms (e.g., Microsoft Teams, Zoom, Cisco Webex). Experience supporting CAD/CAM software (e.g., Autodesk, Mastercam) is a plus. Demonstrated experience with or a strong desire to master an ERP/MRP system (Plex is a major plus). #ILL2

Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Application Question(s): Of the following list which do you have experience in: Adobe Acrobat, Autodesk CAD, Autodesk Inventor, Cimco Edit, Google Workspace, Jobpack, Mastercam, Microsoft Office, Microsoft Windows, Vericut, and other business software applications. Have you ever had an IT job in a Manufacturing work environment before?

Experience:

Active Directory:

4 years (Preferred)

Google Workspace:

4 years (Preferred)

Adobe Acrobat:

1 year (Preferred) IT support: 5 years (Preferred)

LAN:

1 year (Preferred)

WAN:

1 year (Preferred) Apple device: 5 years (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Work Location:

In person