Service Desk Coordinator

Job Summary The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment. What You'll Do Respond to and resolve service desk tickets via phone, email, and remote support Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices Access management for Microsoft, GSuite, and Electronic Health Record Applications Escalate issues as needed and keep users informed throughout resolution Collaborate with the service desk team to meet response and resolution goals What We're Looking For Associate's degree or equivalent IT support experience 2-3 years of experience supporting Windows, Microsoft Office, and end‑user hardware Experience with remote support tools, Active Directory, and Microsoft 365 Strong communication skills and a customer‑first mindset Ability to multitask in a service‑oriented environment CompTIA or Microsoft Industry Certifications a plus Why Join Us Be part of a collaborative service desk team Gain hands‑on experience supporting diverse technologies Opportunities for ongoing learning, training, and skill development Make a direct impact by helping users stay productive Overnight schedule consisting of four 10-hour shifts (Wednesday-Saturday). Shift times fall within the window of 9:00 PM to 8:30 AM Central Standard Time. Service Desk Coordinator Providence Management and Development Company Incorporated Job Summary The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment. What You'll Do Respond to and resolve service desk tickets via phone, email, and remote support Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices Access management for Microsoft, GSuite, and Electronic Health Record Applications Escalate issues as needed and keep users informed throughout resolution Collaborate with the service desk team to meet response and resolution goals What We're Looking For Associate's degree or equivalent IT support experience 2-3 years of experience supporting Windows, Microsoft Office, and end‑user hardware Experience with remote support tools, Active Directory, and Microsoft 365 Strong communication skills and a customer‑first mindset Ability to multitask in a service‑oriented environment CompTIA or Microsoft Industry Certifications a plus Why Join Us Be part of a collaborative service desk team Gain hands‑on experience supporting diverse technologies Opportunities for ongoing learning, training, and skill development Make a direct impact by helping users stay productive Overnight schedule consisting of four 10-hour shifts (Wednesday-Saturday). Shift times fall within the window of 9:00 PM to 8:30 AM Central Standard Time.