Help Desk

We are looking for a Help Desk specialist to provide day-to-day technical support for users within the financial services industry. This Long-term Contract position is suited for someone who can resolve desktop and system issues efficiently while delivering a strong end-user experience across both Windows and Mac environments. The ideal candidate brings hands-on support experience, communicates clearly with employees at all levels, and is comfortable working with modern ticketing tools and core Microsoft technologies.

Responsibilities:

• Deliver front-line technical assistance for hardware, software, and user access issues in a fast-paced business environment.
• Troubleshoot and resolve problems across Windows 10, Windows 11, and Mac devices, escalating complex cases when needed.
• Manage incident and service request workflows through a ticketing platform, ensuring timely follow-up and accurate documentation.
• Support user account administration and access-related tasks involving Active Directory and related Microsoft tools.
• Assist with desktop setup, configuration, maintenance, and replacement activities for end-user systems and peripherals.
• Provide support for Windows 11 upgrade efforts and help users transition smoothly with minimal disruption to daily work.
• Contribute to basic troubleshooting and support activities connected to Azure-based resources and services.
• Communicate technical solutions in a clear, thorough manner while building positive working relationships with end users.