Help Desk Manager

Help Desk Manager AMS Industries - 3.6 Woodridge, IL Job Details Full-time $80,000 - $100,000 a year 1 day ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Managing technical support teams Staff supervision Management iOS support Managing teams in a customer support role Spreadsheets iOS Windows Desktop (troubleshooting support) Customer support ticket management macOS Productivity software Desktop administration Ticketing system technical support Full Job Description AMS Industries, Inc. is a leading mechanical contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT). With over 60 years of experience, AMS has grown from a small refrigeration contractor into a multi-discipline, multi-market MEP contractor with more than 1,000 employees. We are committed to delivering exceptional service to our clients, investing in the development of our people, and strengthening the communities we serve. Located in our beautiful Woodridge, IL facility and reporting to the Director of Information Technology, the Help Desk Manager will lead the team of help desk technicians, handle escalations, plus support and interact both in-person and via the phone with our customers and employees as needed.

Responsibilities:

Managing staff to support business operations, to include scheduling of help desk coverage for operating hours as defined by Director of IT. Supervise, train, and mentor IT support staff that is responsible for 5 offices across 4 states Manage the prioritization of incoming help desk tickets. Act as primary escalation point for high priority help desk issues Develop and document Standard Operating Procedures and Key Performance Indicators by which to evaluate team performance. Perform help desk support tasks as demand requires.

Qualifications:

Bachelor's Degree in related field or equivalent work experience 3 to 5 years managing a help desk support team 5 to 10 years of experience in helpdesk and desktop support Working experience with Windows, MacOS, and iOS Strong working knowledge of networking and server environments Experience supporting users remotely WordPress experience preferred. Excellent written and verbal communication skills. Proficiency with Windows and Microsoft Office Suite (Excel, Word). Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns. Experience with helpdesk ticketing systems. Ability to work under pressure and in a high paced work environment.

Compensation:

$80,000 - $100,000 annually If you would like to speak to someone directly, please feel free to contact our Recruitment & Talent Acquisition Specialist, Megan Tommer. Sh e can be reached at 331-801-1981 or via email at . What We Offer

CONTINUING

Education Incentives

INSURANCE

Medical / Dental / Vision

INSURANCE

Accidental Death / Life

DISABILITY

Short-Term Disability Insurance 401K 401K / Profit Sharing

PAID TIME OFF

Vacation Time and Holidays