Technical Support Specialist

Technical Support Specialist at Sharp Brains Technical Support Specialist at Sharp Brains in Batesville, Indiana Posted in about 1 hour ago.

Type:

full-time

Job Description:

EUC Engineer (Onsite) Responsibilities Perform monthly preventive maintenance on servers, switches, firewalls, CCTV, UPS, and access control Conduct daily health checks and share reports with the IT team Respond to and resolve incidents as per SLA Troubleshoot and configure VLANs, Wi-Fi, VPNs, and firewalls Coordinate with OEMs for warranty claims and hardware replacement Maintain IT asset inventory and document configuration changes Provide end-user support for laptops, desktops, printers, and applications Submit daily, incident, and monthly reports with RCA when required Required Skills Strong hands-on experience with: Switches, VLANs, Wi-Fi Firewalls and VPNs Servers, CCTV, UPS, access control Laptops, desktops, printers, and peripherals Ability to work autonomously and meet SLAs Strong documentation and reporting skills Preferred Certifications CCNA, CompTIA Network+, CompTIA A+, or M365