IT Support Analyst

IT Support Analyst City Of Carmel - 4.7 Carmel, IN Job Details Full-time $67,964 - $81,536 a year 1 day ago Qualifications Technology purchasing Bachelor's degree in management information systems Customer communication Power BI Operating systems Computer Science Management Information Systems Automation Equipment installation Electronics Engineering Equipment troubleshooting Mid-level Software installation System maintenance Firewall Driver's License Computer hardware Hardware support Customer support ticket management Scripting Software documentation SharePoint IP networking 1 year Associate's degree Bachelor's degree in computer science Antivirus software Software training Communication skills Active Directory management Full Job Description Support a Smart, Connected Community The City of Carmel is seeking a Technology Support Specialist to join its high-performing Information Technology team. In this role, you will support and maintain the technology systems that keep City services running securely and efficiently, including those used for public safety, City Council operations, and daily municipal functions. This position is ideal for a hands-on problem solver who enjoys supporting users, working with a variety of technologies, and making a direct impact in the community. Experience with audio/video systems, conferencing platforms, and courtroom or municipal technology is strongly preferred. What You'll Do Serve as the first line of support by responding to help desk tickets and resolving technical issues efficiently Support City employees with hardware, software, and network access needs Manage user accounts, permissions, and Active Directory environments Install, configure, and maintain computers, operating systems, and peripherals Troubleshoot issues and coordinate with vendors for advanced support or repairs Assist with automation, scripting, and system improvements Train and support users across City departments on essential applications Contribute to IT projects that support City services and operations Maintain clear, user-friendly documentation Assist in evaluating and purchasing new technology solutions Administer key platforms such as Laserfiche, SharePoint, Adobe, Power BI, Apple Business Manager, and Microsoft licensing tools Provide technical support for City Council meetings and participate in an on-call rotation What You Bring Strong knowledge of Microsoft technologies and networking fundamentals (TCP/IP) Hands-on experience in IT support, system administration, or a similar role Understanding of cybersecurity best practices (backups, antivirus, firewalls, etc.) Ability to manage multiple priorities in a fast-paced environment Strong troubleshooting and critical thinking skills Excellent communication skills with a customer-first mindset Ability to work independently while contributing to a team Qualifications Bachelor's degree in Computer Science, MIS, Electronic Engineering, or related field + 1-3 years of experience OR Associate's degree in a related field + 3-5 years of experience OR Equivalent combination of education and experience Preferred Experience Audio/video systems, conferencing platforms, or room automation Courtroom or municipal/government technology support Additional Requirements Valid driver's license Ability to lift up to 50 lbs and perform equipment setup Willingness to participate in on-call rotation and occasional evening/weekend support Why Join the City of Carmel? Be part of a nationally recognized, forward-thinking community Work on technology that directly supports residents and City services Collaborative team environment with opportunities to grow your skills Stable, mission-driven public sector career