IT Systems & Support Specialist

IT Systems & Support Specialist Fishers, IN Job Details 21 hours ago Qualifications Endpoint Security Microsoft Outlook Wireless networking Vendor management Laptop (troubleshooting support) Process improvement NetSuite Equipment troubleshooting Network switch Mid-level Windows Printer (troubleshooting support) System maintenance DHCP Driver's License Access control implementation Computer hardware DNS Microsoft Teams Manufacturing Escalation handling 2 years Manufacturing company experience Communication skills Active Directory management 802.11 (Wi-Fi) Identity & access management

VPN Full Job Description Description:

The IT Systems & Support Specialist provides hands-on technical support, systems administration, and operational technology assistance across Aalberts hfc North America facilities. This role is responsible for maintaining stable day-to-day IT operations for end users, production teams, and business systems, while also supporting system improvements, upgrades, and ongoing IT initiatives. This position requires strong troubleshooting capability, clear communication, and the ability to operate independently in a fast-paced, hands-on environment. Essential Responsibilities End-User & Desktop Support Provide Tier 1-2 support for hardware, software, network, and access-related issues Configure, deploy, and maintain Windows laptops, desktops, and mobile RF devices Support Microsoft 365 applications including Outlook, Teams, and shared resources Maintain and troubleshoot printers, scanners, and label printing devices Systems Administration Administer user accounts, security groups, and permissions across Active Directory and Microsoft 365 Support system access, user provisioning, and security best practices Network & Infrastructure Support Troubleshoot basic network issues including switches, Wi-Fi, and VPN connectivity Assist with server maintenance and infrastructure tasks under direction of IT leadership Coordinate with external vendors for hardware repairs and service support Manufacturing & ERP Support Support production floor workstations, handheld devices, and shop-floor systems Assist with ERP-related issues including system access, transactions, printing, and workstation setup Help ensure uptime and reliability of systems critical to production, shipping, and customer delivery Project & Continuous Improvement Participate in system upgrades, migrations, and security initiatives Identify recurring issues and recommend process or technology improvements Escalate complex issues with clear documentation and recommended next steps

Requirements:

Qualifications 2+ years of IT support or systems administration experience Strong working knowledge of Windows OS, Microsoft 365, networking fundamentals, and Active Directory Experience supporting manufacturing, distribution, or operational environments preferred Ability to troubleshoot independently and communicate effectively with non-technical users Valid driver's license with ability to travel between local facilities Preferred Experience Experience with ERP systems (NetSuite preferred) Familiarity with label printing workflows and production-floor hardware Exposure to Windows Server environments (DHCP, DNS, file/print services) Understanding of endpoint security tools and cybersecurity best practices Work Environment Primarily on-site in Fishers, IN with periodic travel to Bedford, IN Exposure to office, warehouse, and production environments Occasional after-hours support for critical issues or planned maintenance