IT Help Desk Technician

IT Help Desk Technician Magnolia Health Systems•2.3 Indianapolis, IN Job Details Full-time 1 day ago Benefits Paid holidays Loan repayment program Disability insurance Health insurance Tuition reimbursement Vision insurance Opportunities for advancement Life insurance Qualifications Employee onboarding Network troubleshooting Long term care experience Vendor management Laptop (troubleshooting support) Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation Network infrastructure Computer hardware Decision making Customer support ticket management IT Onboarding process management Equipment inventory management Escalation handling Active Directory management 802.11 (Wi-Fi) Mobile devices VPN Full Job Description About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN. About the

Role:

Magnolia Health Systems is seeking an IT Help Desk Technician to•Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues Ensure data security and confidentiality by following company policies related to system access and protected information Escalate complex technical issues to appropriate internal teams or external vendors as needed Maintain inventory of IT equipment and coordinate repairs or replacements About you: The ideal candidate would have the following skills and experience: Strong experience in Windows environments, Active Directory, and network infrastructure Experience overseeing multi-site operations strongly preferred Healthcare or long-term care experience preferred Proven ability to manage vendors and IT projects Strong problem-solving and decision-making skills

Benefits:

Magnolia Health Systems offers•Health Insurance through United Healthcare Dental Insurance through HRI Dental Vision Insurance through

EyeMed Supplemental Insurance:

Critical Illness Accident Disability Coverage Hospital Indemnity Life Insurance through

Cincinnati Life:

Builds cash value Employee-owned policy Family coverage, including grandchildren Paid Vacation Attendance Bonuses Weekend Bonuses Holiday Pay•starts immediately with no waiting period Tuition Assistance Programs Student Loan Repayment Program Career Advancement Opportunities If you are ready to join the Magnolia Health Systems Team, apply online today! Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law. aBjDfOHw6S