Senior IT Support Specialist (MSP)

Location:

Marion & Hamilton County, Indiana Company:

Tech365 About Us Tech365 is a fast-moving Managed Service Provider (MSP) based in Central Indiana, serving clients across every industry — from restaurants and real estate to manufacturing, law, healthcare, and beyond.

Our mission is simple:

keep businesses running smoothly through reliable, practical, and forward-thinking IT solutions. We're not your typical IT company. Our team thrives on independence, ownership, and real-world problem-solving . We believe the best technicians don't need hand-holding - they just need the opportunity to take action and deliver great results. The Role As a Senior IT Support Technician , you'll be a key part of Tech365's service team, delivering hands-on support across desktops, servers, networks, firewalls, and business applications. This isn't a helpdesk seat where you're limited to password resets — you'll be both remote and in the field, working directly with clients to solve real-world challenges. Every day is different, and success in this role comes from being resourceful, self-motivated, and confident in your technical decision-making.

Key Responsibilities:

Client Support & Troubleshooting Respond to client support requests via phone, remote session, or onsite visit. Diagnose and resolve issues involving computers, printers, firewalls, networking, Office 365, Google Workspace, QuickBooks, email, cameras, IoT/sensor devices, and other business technologies. Communicate clearly and confidently with clients while keeping them informed throughout your work. Document tasks, troubleshooting steps, and resolutions accurately within the ticketing system. Collaborate with other Tech365 team members when additional expertise or coordination is needed. Network & Infrastructure Install, configure, and maintain network infrastructure, including firewalls, routers, switches, modems, and access points (Ubiquiti, SonicWall, etc.).

Provide structured cabling support:

run and terminate Ethernet cabling, test connections, and troubleshoot wiring issues. Ensure network hardware and racks are organized, labeled, and performing optimally. Systems & Cloud Administration Support virtualized environments using Hyper-V and similar platforms. Configure and manage cloud services, including Microsoft 365, Google Workspace, and other SaaS platforms. Maintain and support backup systems, remote management tools, and related services. Hardware & Field Work Handle hardware setup, replacement, and troubleshooting with minimal supervision. Work on servers, network racks, and IT infrastructure at client sites to ensure reliability and uptime. Occasionally lift boxes (up to 60 lbs), climb ladders, and work with equipment in a variety of business and industrial environments. What We're Looking For 3+ years of experience in IT support or a similar technical field (MSP experience preferred) Solid troubleshooting skills across Windows, networking, and business platforms Strong customer service and communication skills — you can explain solutions clearly and calmly Proven ability to walk into a situation, assess it quickly, and get things working again without waiting for step-by-step direction Familiarity with Office 365, Google Workspace, QuickBooks, printers/scanners, and common networking gear Experience with firewalls, backup systems, and remote tools (RMM, ticketing, etc.) Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals are helpful but not required if your experience shows results Important Information This role will require a high level of independence and work ethic to figure out solutions to simple and complex problems, often with little to no information provided. Why Tech365 No corporate red tape - just smart people solving problems and getting credit for it. Exposure to diverse clients, technologies, and environments - you'll never be bored. Opportunities to grow your skills, take on new responsibilities, and lead projects. Competitive pay based on your experience, performance, and initiative. If you're an experienced technician who thrives on variety, independence, and problem-solving — Tech365 is where you belong.

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

Flexible schedule Paid time off Professional development assistance Application Question(s): Do you understand this role will require a high-level of independence and work ethic to figure out solutions to simple and complex problems often with little to no information provided? Are you open to participating in a paid, on-site working interview where you'll collaborate with clients, demonstrate your technical skills and communication abilities, and ensure there's a mutual understanding of the work environment?

Work Location:

In person