IT Support Technician

About the role As an IT Support Technician, you will make an impact by being the frontline technical resource for our organization, ensuring seamless technology experiences for all users. You will provide expert troubleshooting, proactive support, and high-quality customer service across multiple platforms and devices. Your work will directly impact employee productivity, event success, and the smooth operation of IT systems across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infrastructure Specialist. In this role, you will

• Serve as the first point of contact for technical support in person, over the phone, via chat, email, and remote connection tools
• Troubleshoot and resolve technical issues across desktops, Macs, mobile devices, and other IT products
• Guide users through problem-solving steps and escalate unresolved issues when necessary
• Record, track, and update incidents, problems, and resolutions in internal ticketing systems
• Provide Level 1 support for video and audio conferencing, AV equipment, and event spaces
• Manage IT logistics including desk setups, asset distribution, IT vending machine maintenance, and storage room audits
• Use network troubleshooting tools to diagnose and resolve end-user issues efficiently
• Track and optimize inventory using internal systems and spreadsheets
• Capture customer feedback and relay it to teams to drive improvements
• Adapt to shifting priorities, multitask effectively, and provide flexible support across the organization Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs.

Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Jeffersonville, IN. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered

• Proven experience in a help desk or IT support role
• 3+ years of desktop and Mac support experience, including troubleshooting across Windows, macOS, Linux, iOS, Android, and MDM platforms
• 2+ years of video conferencing and IT logistics support experience
• Ability to diagnose and resolve basic to moderately complex end-user technical issues
• Strong written and verbal communication skills in English
• Ability to multitask, prioritize, and adapt in fast-changing environments These will help you stand out
• Experience with smart lockers, printers, or advanced AV systems
• Familiarity with ServiceNow, Nexthink, or other ITSM tools
• Exposure to scripting or basic network administration
• Experience supporting multi-location teams or event-focused IT environments We're excited to meet people who share our mission and can make an impact in a variety of ways.

Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.