Job Description
Tier II Support Specialist at Ingenium Talent Tier II Support Specialist at Ingenium Talent in Jeffersonville, Indiana Posted in about 7 hours ago.
Type:
full-time Job Description:
•Please note that all qualified candidates must be local to the Louisville, KY area. This is an onsite role and all work will be performed at the client's corporate location. Unfortunately, at this time, Ingenium Talent is unable to provide sponsorship or work on a corp-to-corp basis. •Ingenium Talent is partnering with a Louisville- area transportation and logistics organization in their search for a full-time Tier II Support Specialist. We are seeking a dependable, customer-oriented Technology Support Specialist to deliver on-site technical support and exceptional service to end users. In this role, you will be responsible for resolving support requests, troubleshooting hardware and software issues, providing printer and peripheral support, and escalating complex problems as needed. The ideal candidate possesses strong technical expertise across a variety of platforms, operating systems, and technologies, along with excellent analytical, communication, and customer service skills. Preference will be given to candidates with VM experience and backup knowledge. Responsibilities include, but not limited to: Provide Tier 2 technical support for desktop, laptop, mobile device, and business application issues. Diagnose, troubleshoot, and resolve escalated service requests in a timely manner. Coordinate workstation deployments, hardware installations, and employee onboarding and offboarding activities. Create, maintain, and update technical documentation, support procedures, and knowledge base articles. Administer cloud-based productivity and identity management platforms. Manage user accounts, security groups, permissions, and software licensing. Support access management, authentication processes, and security policy administration. Assist with multi-factor authentication, conditional access controls, and other security initiatives. Qualifications include, but not limited to: Familiarity with a technology ticketing system and previous Helpdesk support environment is a plus. Working Knowledge of supporting O365, Windows desktop (11+) and server (2022+) OS, Active Directory, user management, permissions, and printer troubleshooting Knowledge of Linux OS (Red Hat), VMware, or similar hosting systems Networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.) and VoIP/web-based phone management are beneficial, Troubleshooting skills, and work documentation experience, specifically in a helpdesk team or setting. High school diploma or equivalent and 5+ years of experience required; a related technical degree is a plus All qualified candidates are encouraged to apply today!
