Helpdesk Technician

Purpose:

Provides and coordinates the first line of technical assistance, repairs, and computer moves for all Jayco computers. Essential Functions Provides 1 st level of support for helpdesk requests through phone and email Assist in the coordination to repair and support all hardware/software across Jayco s locations Executes installation and configuration procedures Engages & collaborates with other IT team members to insure issue resolution Analyze, troubleshoot, & offer viable solutions to various hardware and software problems Coordinate and communicate with impacted constituencies Manage and maintain the helpdesk ticketing system and knowledge base running Microsoft System Center Participate in executing IT supported rollouts and upgrades of software and hardware Comply with all company policies and procedures Other duties as assigned Required Experience/ Knowledge 1-2 years of providing system support experience Associates degree in technology related field which can be substituted by MCSA or other specialized training (A+, CompTIA) Windows 11+ and Office 365 Necessary Skills & Abilities Strong knowledge of operating systems Strong organizational skills to keep track of ongoing issues and notes Patience, understanding, and empathy with customers at all times Ability to troubleshoot common problems Ability to multitask Excellent verbal and written communication skills Work Requirements This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 80% of the day and occasionally, working in a hot, humid manufacturing environment. Requires ability to occasionally travel between field locations. A valid driver s license is required. Regularly required to sit, stand, walk and stoop, kneel, crouch or crawl; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 50 pounds. This position is a full-time position, which may require some flexibility in hours and days worked. Regular attendance is required. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package, including: Paid Vacation (2) Medical Insurance plan options, HSAs, and FSAs Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) Dental Insurance Vision insurance Disability and Life Insurance 401k plan with an annual discretionary match Wellness Benefits On-site Fitness Center access (IN only) Health Clinic for employee use (IN only) Employee Assistance Program (EAP) Benefits