EUC technician/Site IT Support

EUC technician/Site IT Support South Bend, IN Job Details $50,000 - $60,000 a year 1 day ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Employee onboarding Recycling Maintenance inventory management ITIL Certification Computer Science IT asset management IT service management iOS Sanitation Research Mid-level Windows Printer (troubleshooting support) Software installation Bachelor's degree Computer hardware Receiving shipments Staff training Hardware support Forecasting macOS ServiceNow IT Productivity software Onboarding process management Bachelor's degree in computer science Escalation handling Communication skills Mobile devices Full Job Description Must Have Technical/Functional Skills Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Roles & Responsibilities 100% Work from Office (Client location) Asset inventory management (New Device Asset/Import/Physical Stocking) PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) Accessory Request Fulfillment and Unknown Device Research/Investigation PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) New Hire onboarding training and orientation AV Meeting Room support Generic Managerial Skills, If any ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Base Salary Range :

$50,000 to $60,000

Per Annum TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #

LI-KUMARAN

Location South Bend, IN Job Function

TECHNOLOGY

Role Support Executive Job Id 396560 Desired Skills EUC Salary Range $50,000-$60,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE