IT Support Specialist

Position Details Position Details About the Institution Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world. Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference. Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together. Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process. Comments to Applicants Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position. The review of applications will begin on April 10, 2026 and will continue until this position is filled. Please note that the references you provide on your may be contacted after the interview process has begun. Job Title IT Support Specialist Department Office of Information Technology Work Schedule 8:00am - 4:30pm Notice of Vacancy Number 26-00094 Desired Start Date 05/01/2026 Open Date 03/27/2026 Close Date Open Until Filled Yes Job Category Staff-Non-Exempt Professional Job Type Staff - Full-Time Pay Grade 9 Hourly Rate or Salary Range $20.17 - $22.48/hr Benefits Associated with this

Position Life Insurance :

The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.

Medical, Dental and Prescription Drug Coverage :

The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.

TIAA Retirement Contributions :

Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.

TIAA Auto Enroll :

New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.

Fee Waiver Program :

For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.

Sick Leave :

Accrued at a rate of 12 days per fiscal year with unlimited accumulation.

Vacation :

Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year

Long Term Disability Coverage :

Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.

Optional Benefits Voluntary Life Insurance :

Additional amounts of life insurance may be purchased on employee, spouse and dependent children.

Voluntary Vision Plan :

May enroll within the first 31 days of employment date. Job Summary/Basic Function This position is responsible for tasks associated with end-user information technology support for groups of customers or enterprise units. Specific Responsibilities Required Relevant Education & Experience Associate degree or 2 years of post-secondary education in an IT related field or professional certificate from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft and 1 year of experience OR High School diploma or GED and 2-3 years experience in an IT support related field. Required Field(s) of Study NA Preferred Relevant Education and Experience Certificate from Microsoft or CompTIA Supervisory Responsibilities Has authority or responsibility for the supervision of student workers or graduate assistants only. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations MCSE Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Experience and knowledge in job related program, Proficiency with Microsoft Office and other computer applications, Work effectively with a diverse community, Experience in an educational environment preferred Other Knowledge, Skills and Abilities Strong interpersonal, organizational, technical, and project management skills Oral, written, and communication skills must be sufficient to discuss and explain technical issues in all settings Some server application administration required Qualifications & Disclaimer To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. NCAA Guidelines All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department. No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU. Position Reappointment Required No Job Duties Essential Duties and Responsibilities Provide high-quality daily operational support for information technology used to further the mission of the organization, a customer, or an organization unit. The work may consist of different mixes of the following types of activities, depending on the customers/units/processes/technologies supported. 1) Work with supported entities to identify needs for services, actions or technologies. Actively initiate and participate in meetings, discussions, and reviews to understand the operations of a supported operation to recognize needs. Discuss and evaluate, and act appropriate to address needs based on these activities. 2) Work with supported entities to promote awareness and effective use of technologies, procedures, services, and tools. This may involve training, documentation, and a variety of other similar activities. 3) Work with support entities to procure and/or implement changes or upgrades to services or technologies. Actively initiate or participate in planning and scheduling for changes, assist in or lead preparation activities, and evaluate results. 4) Work with supported entities to identify and solve problems in use, operation, or results. Act as a liaison to vendors or other external parties, or to internal employees or units to ensure that problems are addressed completely, efficiently, and in a timely fashion. Actively engage with customers in a variety of ways to assess customer satisfaction and to identify operational problems as they occur. 5) Manage student employees assigned to perform student tasks, ensuring the quality of their efforts and their development to perform support activities adequately. Essential Duties and Responsibilities Participate actively in unit efforts to provide high quality support and operational excellence in an atmosphere of continuous improvement. In so doing, as a liaison to OIT and as a customer or service advocate, monitor and actively assess the quality and timeliness of support and services offered, and report issues or other findings to other support staff, customers, or unit leadership in an appropriate way. Essential Duties and Responsibilities Actively investigate and learn about new technologies and approaches that will enhance customer and technology support activities, in response to customer requests and proactively based on an understanding of needs. Collaborate with other IT staff internally to maintain current knowledge of tools, services, and activities in order to provide liaison services and high-quality support. Essential Duties and Responsibilities Performs other duties as assigned.