Desktop Support Technician

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x∁id=0#/) , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Arkansas City, KS and provide end-user support.

Duties and Responsibilities :

+ Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android) + Performs computer hardware, software, and mobile phone troubleshooting + Orders and replaces computer parts as needed + Follows and / or documents troubleshooting processes + Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software + Works well independently as well as within a team + Represents company in a professional and businesslike manner and communicates effectively with customers and associates

Skills and Qualifications :

+ Minimum of 3+ years of Desktop Support and Customer Service experience + A+ certification is a plus but not required + Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before + Shows initiative and has go-getter attitude + Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly + Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment + Must be comfortable with constant change; strong desire to learn; does well in fast paced environment + ServiceNow experience not required but a plus + Windows 10 and Mac OS experience + Experience in an enterprise environment is a plus

Wage Range :

The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time o To view full details and how to apply, please login or create a Job Seeker account