PC Support Technician

Looking for a highly self-motivated individual with solid interpersonal skills to help provide onsite first level support to employees ensuring all requests are triaged promptly across all our IT platforms - User PCs, ERP System, Campus Network, Internet Access, Engineering Software, Barcode Scanners, Printers, Security Cameras, Digital Signage & VOIP Phones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoots hardware and software problems, providing hands-on installation support and engaging vendor-supplied support, as necessary.
• Perform user PC setup/install support for new employees and replacement equipment.
• Assists in the maintenance of voice, data, and computer equipment.
• Maintain user systems lists, equipment inventory and preventative maintenance schedules.
• Perform pre & post development testing of ERP or network enhancements.
• Grow skills and working knowledge of the different technologies used to support our manufacturing needs.
• Other duties as assigned.

DESIRED BACKGROUND

Education & Experience

• Two-year Associates (AAS) Degree in IT or related field, or one year on-the-job experience with installation, maintenance, troubleshooting and operation of computer systems.
• Working knowledge of Excel, Access, or SQL data analysis tasks.
• Ability to operate tools, components, and peripheral accessories.
• Ability to conduct research IT hardware and software products and issues as required. Skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain steps towards resolution.
• Able to think logically, diagnose and resolve basic technical issues.
• Ability to think outside the box and know when to ask for help.
• Ability to prioritize and execute tasks

Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Tuition reimbursement Vision insurance

Work Location:

In person