Help Desk Technician

Kansas City Orthopaedic Institute is a single specialty orthopedic hospital. We're proud to be physician-owned and have been serving the Kansas City area for over 25 years. We're seeking a full-time Help Desk Technician for our IT Department. The Help Desk Technician is the first point of contact for end users with software, hardware and network issues; via phone, email, chat, remote tools and in person. When necessary, the technician will escalate situations to higher level support tiers. The Help Desk technician will assist other staff in hardware and software deployment and user provisioning. This is an hourly position, 40 hours per week from 8:00am-5:00pm, Mondays-Fridays with occasional after hours or weekend work and an on-call rotation. Occasional travel to other local sites.

QUALIFICATIONS

Minimum High School Diploma or GED Valid Driver's license Experience with Windows 11/10, Office 365, computer hardware and basic networking fundamentals Ability to sit at a computer screen for extended periods of time, stand and lift 50 pounds Must possess the ability to remain calm, empathetic, and composed, particularly when faced with difficult, repetitive, or high-stress situations Should have good written and oral communication skills We provide a robust benefits package, including: 6 company paid holidays Rich PTO Accruals Employer discretionary bonuses Medical, Dental, and Vision Wellness program with abilities to reduce premiums HSA/FSA option Company Paid Life/AD&D and Long-Term Disability Insurance 401(K) with a substantial company match Optional Voluntary Benefits plans Employee Assistance Program