IT Support Specialist

IT Support Specialist U.S. Dermatology Partners - 3.0 Leawood, KS Job Details Full-time 19 hours ago Qualifications Safe work practices Computer science Network hardware support Microsoft Outlook Wireless networking Achieving HIPAA compliance Vendor management GPO BMC Remedy Technical documentation Maintaining patient confidentiality Equipment installation IT service management HIPAA Microsoft Exchange Mid-level Windows Printer (troubleshooting support) Software installation State healthcare regulations .NET System maintenance Firewall Disaster recovery implementation Computer hardware CompTIA Network+ Hardware support Customer support ticket management Organizational skills Technical writing IT IP networking Network infrastructure management Grammar Experience 2 years Communication skills CompTIA A+ Active Directory management Full Job Description

SECTION 1

Job Summary (Summary of the basic functions of the position) The IT Support Specialists is responsible for Maintaining and administering computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations.

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Duties and Responsibilities (Responsibilities necessary to accomplish job functions) Support Windows 11 fat clients and WYSE Thin OS thin clients Proficiency with Active Directory / Entra & the ability to adapt AD to meet business needs Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues) Overall understanding of TCP/IP networks and phone systems Laptop and desktop computer imaging, setup, and configuration Ability to communicate complex technical issues to both technical and non-technical audiences Creation and upkeep of computer images to ensure standardized configurations across systems Generate technical support documentation, contributing to both the tech and user knowledge bases Document incidents and requests according to ITIL standards Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.) Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality Documents, tracks and monitors user issues to ensure proper resolution and tracking Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration Be the point of contact for vendor support and troubleshooting Maintain a HIPAA compliant work environment Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service Performs other duties that may be necessary or in the best interest of the organization

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Experience Requirements 2-4 years information technology, computer science or related field experience Minimum 2 years supporting PC's and servers in an enterprise environment A+, Net+ or Serv+ certifications strongly preferred Experience with MS Windows 10/11 Server 2016/2019/2022/2025, MS Office Suite, IP networks and subnets, active directory accounts and GPO, Network and USB printers/scanners, Login batch files Ability to work under time restraints and pressure while maintain accuracy and quality of work

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Knowledge, Skills and Abilities Requirements Proficient in Microsoft Operating Systems and Applications (Windows, Windows Server, Office) Exceptional analytical and logical troubling shooting skills for Computer and Network issues Windows Server Administration (Active Directory, DNS, File, User provisioning, Printing) Hardware and Software provisioning (Imaging, Machine setup/build, software installation, troubleshooting) MS Exchange / Outlook support Network Infrastructure Administration (Firewall, IP Addressing, Monitoring, Security, Switches, Wireless) Storage and Disaster Recovery Knowledge Customer-focused with excellent written, listening and verbal communication skills Ability to follow or provide verbal & written instructions with sufficient grammar and spelling Specialty knowledge of systems relating to job function Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

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Supervisory Responsibilities:

This position has no supervisory responsibilities.