Tech Support Specialist

Tech Support Specialist Leawood, KS Job Details Full-time 19 hours ago Benefits Profit sharing Disability insurance Health insurance Dental insurance Flexible spending account Paid time off On-the-job training 401(k) matching Life insurance Prescription drug insurance Qualifications Project timeline management Mid-level Windows Customer support ticket management IT Systems & applications support Productivity software Communication skills Technical Proficiency CompTIA A+ Active Directory management

Full Job Description Description:

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems. This position is fully in office 5 days a week in Leawood, KS. Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications. Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner. Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate. Makes certain that each user receives timely and adequate support. Responsible for the setup & configuration of PC's, printers and other peripherals. Responsible for the setup & configuration of approved software. Responsible for making sure that each call for support is properly documented using the MHC Help Desk System. Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management. Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary. Performs all other duties as assigned by supervisor.

Qualifications:

Excellent oral and written communication skills. Excellent project management skills. Excellent Windows and Microsoft Office Skills. Should possess A+ or greater IT certification or degree Demonstrated understanding and technical proficiency with

Windows Server, Active Directory, and Current Windows Environments Benefits:

Competitive Salary Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities On the Job Training