IT Technician

IT Technician Lenexa, KS Job Details 1 day ago Qualifications Network troubleshooting Microsoft Outlook Wireless networking Microsoft Power Automate Laptop (troubleshooting support) Equipment troubleshooting Microsoft Dynamics 365 Printer (troubleshooting support) Computer hardware Azure AD Customer support ticket management Microsoft Teams SharePoint 1 year Associate's degree Escalation handling Entry level Active Directory management Mobile devices

Full Job Description Position Title:

IT Technician Department:

Technology Services Reports To:

Director of Technology Position Summary:

The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets.

Requirements:

Ideal candidates have 1-3 years of experience or a two-year technical/associate degree. Responsibilities include support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems.

Key Responsibilities:

Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals. Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, and Teams Voice. Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates. Handle service ticket intake, triage, documentation, and timely resolution. Assist users with basic Dynamics CRM navigation and troubleshooting. Support Level 1 Power Automate flow troubleshooting. Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points. Assist with Datto RMM alerts, backups, and device remediation tasks. Support and manage Exclaimer email signature configurations. Escalate complex issues with complete ticket notes. Perform updates, maintenance, and device provisioning tasks.