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IT Helpdesk Technician
Job
OculusIT
Wichita, KS (In Person)
Full-Time
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Job Description
IT Helpdesk Technician at OculusIT IT Helpdesk Technician at OculusIT in Wichita, Kansas Posted in 1 day ago.
Manage end-to-end incident and service request tickets, ensuring timely resolution and proper documentatio n.
Troubleshoot hardware issues including desktops, laptops, and peripheral s.
Install, configure, and support software applications and operating system s.
Perform system imaging, device deployment, and endpoint configuratio n.
Support basic network issues including Wi-Fi, VPN, and connectivity problem s.
Assist with virus removal, malware cleanup, and system security maintenanc e.
Maintain IT asset inventory and support hardware lifecycle managemen t.
Assist in IT projects, system upgrades, and technology rollout s.
Strong knowledge of Windows and basic macOS environme nts.
Hands-on experience with hardware, software installation, and troubleshoot ing.
Basic understanding of networking concepts (Wi-Fi, VPN, connectivi ty).Experience using ITSM/ticketing to ols.
Strong customer service and communication ski lls.
Ability to work independently and manage multiple priorit ies.
Experience in IT Support, Helpdesk, or Technical Support roles.
Strong knowledge of Windows operating systems and basic understanding of macOS.Hands-on experience with hardware troubleshooting, software installation, and endpoint su pport.
Basic understanding of networking concepts such as Wi-Fi, VPN, and connectivity i ssues.
Experience using IT service desk/ticketing tools for incident and request manag ement.
Type:
full-timeJob Description:
We are seeking a customer-focused and technically skilled IT Support Specialist to provide first-line and second-level IT support to students, faculty, and staff. The role serves as the primary point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems while maintaining high service quality and user satisfaction.Roles & Responsibilities :
Provide L1 and L2 technical support via helpdesk, phone, email, and onsite visit s.Manage end-to-end incident and service request tickets, ensuring timely resolution and proper documentatio n.
Troubleshoot hardware issues including desktops, laptops, and peripheral s.
Install, configure, and support software applications and operating system s.
Perform system imaging, device deployment, and endpoint configuratio n.
Support basic network issues including Wi-Fi, VPN, and connectivity problem s.
Assist with virus removal, malware cleanup, and system security maintenanc e.
Maintain IT asset inventory and support hardware lifecycle managemen t.
Assist in IT projects, system upgrades, and technology rollout s.
Required Skil ls:
Experience in IT Support, Helpdesk, or Technical Support ro les.Strong knowledge of Windows and basic macOS environme nts.
Hands-on experience with hardware, software installation, and troubleshoot ing.
Basic understanding of networking concepts (Wi-Fi, VPN, connectivi ty).Experience using ITSM/ticketing to ols.
Strong customer service and communication ski lls.
Ability to work independently and manage multiple priorit ies.
Qualificat ions:
Bachelor's degree in information technology, Computer Science, or a related field.Experience in IT Support, Helpdesk, or Technical Support roles.
Strong knowledge of Windows operating systems and basic understanding of macOS.Hands-on experience with hardware troubleshooting, software installation, and endpoint su pport.
Basic understanding of networking concepts such as Wi-Fi, VPN, and connectivity i ssues.
Experience using IT service desk/ticketing tools for incident and request manag ement.