Job Description
People love to work here, plain and simple. It's easy to love your job when you're surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.
POSITION SUMMARY
Provides overall hardware and software support to McCownGordon associates, including endpoints and systems, office and field support, printer/copier management, and A/V conferencing. Enhances the technology experience for internal and external clients. PRIMARY RESPONSIBILITIES
System Provisioning Provisions and deploys endpoints such as laptops and mobile devices. Installs and configures software. Follows documented procedures, company standards, and direct instruction. Manages accounts, groups, and access permissions. Provisions networks and systems at remote locations. Associate Support Engages associates with the goal of delivering excellent customer experience by following established procedures, developing innovative solutions, and providing the right level of communication. Reviews incoming requests, prioritizes and escalates as needed. Provides technical support to associates on a variety of issues, such as A/V conferencing, software installation, troubleshooting, and password resets. Addresses technical issues by using remote software and by making site visits as necessary. Travels periodically to project sites and regional offices as needed for team support functions. Technical Support Diagnoses and repairs software and hardware by troubleshooting and following established procedures to resolve requests. Escalates technical issues to Sr Support Specialist as needed. Communicates with vendors to resolve escalated technical issues by phone and e-mail. Assists with and executes projects by following established procedures, performing thorough research, testing, and implementing. Maintains the organization's knowledge base and writes Knowledge Base articles. Asset Management Tracks all endpoint hardware and peripherals including laptops, mobile devices, copiers/printers, and various equipment by entering details into asset tracking systems. Maintains inventory and procures peripherals such keyboards, consumables such as copier toner, and mobile device accessories. MINIMUM QUALIFICATIONS
Associates Degree in an IT related field, or equivalent certification and training. 1-3 years of experience hardware troubleshooting. A+ Certification Preferred. ITIL v4 Foundation Certification within the first 90 days of hire. WORKING CONDITIONS
The position requires work in an office environment. Note:
This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time. Equal Opportunity Employer/Minorities/Females/Disabled/Veterans Our people make the difference. Each member of the McCownGordon team delivers on our core values of integrity, performance and relationships. Simply stated:
We do what we say we will do when we say that we will do it. We put our clients' needs ahead of all else. And, we continually strive to exceed your expectations. At McCownGordon, our mission is to deliver the best building experience — for our clients, partners, team and community — during every step of the process. From evaluating the best use of a space or financing options during preconstruction, to overseeing the final installation of fixtures before the ribbon-cutting, our team delivers on promises. McCownGordon works intentionally with a select group of recruiting partners who share our values and commitment to treating candidates with care and respect. We do not accept unsolicited resumes from third-party recruiting firms. Any resumes submitted without an active, signed agreement in place will not be subject to recruiting fees or terms. Please e-mail careers@mccowngordon.com to learn how you can become a trusted recruiting partner for McCownGordon. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
