Solutions Support Specialist

Solutions Support Specialist TouchScreen Pros Position Overview TouchScreen Pros is seeking a motivated and customer-focused Solutions Support Specialist to join our growing team. This role is essential in delivering exceptional support and service to our customers, ensuring a seamless experience with our LiteTouch interactive display solutions. The ideal candidate will combine strong customer service skills with hands-on technical ability, supporting product troubleshooting, installations, repairs, and customer interactions both remotely and onsite. This role also plays a key part in supporting trade shows, logistics, and day-to-day operational functions. Key ResponsibilitiesCustomer Support & Solutions Delivery Serve as a primary point of contact for customer support via phone and email. Manage and resolve support tickets through Zendesk, ensuring timely and complete resolution. Document all customer interactions, issues, and resolutions for full team visibility. Troubleshoot product issues and provide technical support for LiteTouch displays and related solutions. Coordinate and participate in virtual or onsite customer support sessions. Escalate complex issues as needed while maintaining clear communication with customers. Field Support, Installation & Service Assist with product installations, setup, and deployment when required. Support product repairs, replacements, and quality checks following company procedures. Prepare and ship replacement units and manage incoming shipments. Maintain accurate tracking of service activities, repairs, and logistics. Trade Shows & Customer Engagement Represent TouchScreen Pros at trade shows, conferences, and events. Assist with booth setup, product demonstrations, and customer interactions. Support event logistics including setup, teardown, and equipment handling. Operational & Equipment Support Assist with general operational tasks to support daily business functions. Help maintain organization and readiness of inventory, tools, and equipment. Qualifications Strong customer service and communication skills. Basic technical aptitude with a willingness to learn product troubleshooting and AV/display technology. Comfortable working hands-on with equipment, tools, and packaging. Highly organized, detail-oriented, and dependable. Ability to manage multiple tasks and follow through on responsibilities. Valid driver's license and ability to operate company vehicles. Willingness to travel occasionally for customer visits, installations, and events. What We Offer Opportunity to work with industry-leading interactive display technology Hands-on experience in a fast-growing AV and technology company Exposure to enterprise clients, education, and large-scale deployments A team-oriented environment focused on long-term customer partnerships About TouchScreen Pros TouchScreen Pros is a Kentucky-based technology company specializing in LiteTouch interactive displays and digital solutions for education, enterprise, and commercial environments. We pride ourselves on delivering high-quality products backed by exceptional service, creating long-term partnerships with our customers.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Flexible schedule Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Willingness to travel: 25% (Required)

Work Location:

In person