Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Information Technology Application Technician I
Job
Houchens Insurance Group Inc.
Bowling Green, KY (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
51
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description Summary Provides technical support to Computer\Network and software users by performing the following duties. 45% Daily Operations Resolving simple and basic support issues. Documenting and tracking support issues using helpdesk application. Monitoring Zendesk helpdesk and incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues. Learning all IT Department standards and procedures. 35% Application/Software Support Assisting with the installation, configuration, or tuning of system. Providing reports and data queries to management, users, vendors and other partners as needed. Providing technical support and troubleshoots software application related issues. Assisting with application upgrades and maintenance and coordinates with users and vendors as needed. Providing technical support and troubleshooting assistance on software application related issues. Communicating with application venders to resolve issues. Evaluating new software versions. 10% Special Projects Completes special projects as directed by Manager. 10% Determination Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program. Requirements Education and/or Experience At least one year of related IT experience and/or training; or equivalent combination of education and experience. Certifications Must be able to obtain designations and certification as set forth by the organization's education plan.