Help Desk Technician

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite at our client's office, located at 275 East Main Street, Frankfort

KY 40601 OVERVIEW

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES

Provide desktop support and troubleshoot software issues to ensure smooth IT operations. Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly. Utilize ServiceNow platform for ticket management and efficient workflow. Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS

IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support. Well-versed in computer systems and be able to set up hardware, install and configure software. Basic networking troubleshooting skills. Reliable attendance. Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Hardware and software experience. Must maintain a valid driver's license. #ind

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you have a valid driver's license? How many years of experience do you have providing desktop support or help desk support?

Education:

High school or equivalent (Required)

Work Location:

In person