IT Technician

JOB SUMMARY

Provides technical support on IT applications & hardware, day-to-day maintenance of LAN, WAN, data networks and voice communications. Perform any other duties as required by supervisor.

JOB REQUIREMENTS

Minimum Education § Bachelor's degree in Information Technology or equivalent (Preferred) Minimum Work Experience § Previous 2-5 Years (Preferred) Required Skills § Strong understanding of the organization's goals and objectives. § Good written and oral communication skills; good interpersonal skills. § Ability to conduct research into enterprise systems issues and products as required. § Highly self-motivated and directed, with keen attention to detail. § Proven analytical and problem-solving abilities. § Ability to effectively prioritize tasks in a high-pressure environment. § Strong customer service orientation. § Experience working in a team-oriented, collaborative environment.

FUNCTIONAL DEMANDS

Physical Requirements Sitting

• 16-31% Walking
• 16-31% Standing
• 16-31% Bending/Squatting
• 16-31% Climbing/Kneeling
• 1-15% Twisting
• 16-31% OSHA Category Minimal potential for direct body fluid exposure Visual and Hearing Requirements Must be able to hear clearly with assistance. Must be able to see with corrective eyewear. Color vision ability required. Other Physical/Environmental Demands Lifting
• 0-50lbs, 50lbs or more with assistance Carrying
• 0-50lbs, 50lbs or more with assistance Pulling
• up to 100lbs Pushing
• up to 100lbs

LEADERSHIP CAPABILITIES

Supports the hospital Mission, Service and Values.

ESSENTIAL FUNCTIONS

§ Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services provided (e.g. phones, tablets, desktops/laptops, email, printers, etc…) either remotely, via email, in-person, etc… § Diagnose system failures to isolate the source of problems between equipment, system software, and applications. § Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc) including installation and troubleshooting instructions for each § Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops § Ability to clearly document issue resolution using the Service Desk incident management system. § Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction. § Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies. § Ability to multi-task in a fast-paced environment § Performs other duties as requested and/or assigned within area of expertise.