Technical Implementation Lead

Technical Implementation Lead PetVet365 - 2.3 Lexington, KY Job Details 3 days ago Qualifications Computer science Computer Science Phone communication Procedural guides Payment processing Workflow management (operations management method) Software implementation Veterinary experience Information Systems Training material drafting Improving operational efficiency 3 years Technical solutions implementation Medical records Bachelor's degree IT experience within healthcare Cloud-based systems Access control implementation Task prioritization Customer support ticket management Software documentation Customer support Systems & applications support Senior level Cross-functional collaboration Bachelor's degree in computer science Escalation handling Cross-functional team management Leadership Software training Developing technical user guides Cross-functional communication Full Job Description The People Behind the Care PetVet365 was built on a simple belief: veterinary medicine works best when veterinarians lead and own it. We are a vet-led ownership network designed for disciplined growth. Our doctors build sustainable hospitals in their communities, delivering high-quality, relationship-centered care to pets and the families who love them — supported by financial expertise, operational clarity, and scalable systems. That's where our support team comes in. The work done in finance, marketing, technology, and operations directly strengthens our hospitals and enables our veterinarian partners to grow responsibly and profitably while remaining focused on exceptional patient care. Today, we're proving that strong business fundamentals and compassionate, high-quality veterinary care reinforce one another. If you're energized by helping build purpose-driven growth, we invite you to explore how your talents can contribute to our entrepreneurial, vet-led organization and the care delivered in every hospital we support. The Position Technical Implementation Lead The Technical Implementation Lead is the frontline internal support and optimization partner for our cloud-based practice information management system (PIMS), Provet Cloud. This role is the first point of contact for veterinary clinic leaders, helping them get the most from Provet Cloud through configuration, training, and workflow optimization. In addition, this role will help shape and execute implementation processes for other technology solutions as PetVet365 grows, ensuring a premium, personalized rollout experience for every hospital team. Primary Responsibilities Serve as the first tier of internal support for Provet Cloud, responding to questions from hospital leaders and team members, troubleshooting issues, and escalating to vendors or internal partners when needed. Configure and optimize Provet Cloud for operational efficiency, including workflows for appointments, medical records, billing, reminders, and reporting. Own user management in Provet Cloud, including role-based permissions, new user setup, deactivation, and access audits. Support accurate setup of new locations in Provet Cloud, including hospital profiles, fee schedules, taxes, integrations, and location-specific settings. Implement and maintain integrated services (e.g., reference labs, payment processing, imaging, client communication tools) in alignment with PetVet365 standards. Partner closely with clinic leaders to understand their workflows, identify pain points, and recommend configuration or process changes that improve efficiency and usability. Develop and maintain clear documentation, quick-reference guides, and checklists for common Provet Cloud workflows and configuration standards. Assist with planning and executing the implementation of additional technology solutions (beyond Provet Cloud), ensuring that hospital teams experience a smooth, supported, and personalized rollout. Provide training and coaching to hospital leaders and teams on new features, best‑practice workflows, and updates to systems and tools. Collaborate with Partner Success, IT, and vendor partners to continually refine implementation approaches and support processes based on feedback and outcomes. Required Skills/Abilities Strong technical aptitude with the ability to quickly learn, configure, and troubleshoot software systems. Proven ability to manage multiple requests, tickets, and projects simultaneously, while prioritizing based on impact and urgency. Excellent problem-solving skills, including the ability to investigate issues methodically and propose practical, end user-friendly solutions. Strong technical aptitude with the ability to quickly learn, configure, and troubleshoot software systems. Experience leading teams that provide customer support to recipients of financial information Ability to influence without formal authority and lead cross-functional workstreams involving hospital teams, operations, and vendor partners. Minimum Qualifications Bachelor's degree in information systems, computer science, or a related field preferred Experience in the veterinary industry, either in clinic or managing veterinary accounts strongly preferred At least 3 years of experience in technical implementations and operations Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Ability to communicate effectively with others online or telephonically. Must be able to lift 15 pounds at times. Must be able to travel to Team meetings and hospitals, as needed.