Information Technology Help Desk

Information Technology Help Desk at Dexian Information Technology Help Desk at Dexian in Louisville, Kentucky Posted in about 20 hours ago.

Type:

full-time

Job Description:

Job Title:

Help Desk Duration:

6 months

Location:

Louisville, KY Pay Range:

$20

• $22 hourly on w2 Candidate alignment: Day Shift
• 8am•5pm EST or may have them work 10am•7pm.

As long as they are open to both Top priority: customer service skills Technical requirements: Basic hardware / computer knowledge Will train on internal systems

Location:

First 4

• 6 weeks will be onsite for training.

After completion, will be remote. Need to be local to Louisville, KY. The position is responsible for providing first level support and troubleshooting for every manager and team member that calls or chats with the Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams face on a daily basis.

JOB RESPONSIBILITES

• Analyze and resolve hardware, software and operational issues within our service level agreements
• Maintain a basic understanding of operational procedures
• Log all incidents into an Incident Management System with clear, concise language
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
• Achieve an on target or above rating on quality, service, and productivity metrics
• Follow proper escalation path when necessary to resolve issues
• Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
• Provide stellar customer service to our customers, treating every call with respect and positive energy
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
• Participate in all individual and group training initiatives

KNOWLEDGE AND SKILL REQUIRED

• Some college preferred
• Good organizational, oral/written communication, and problem solving skills
• Good understanding of computer concepts (PC Fundamentals/Operating Systems)
• Ability to type 40 words per minute
• Minimum of 1 of year previous help desk/call center experience is desired
• Spanish fluency is desired
• Basic understanding of restaurant operations is desired Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status