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IT HELP DESK SPECIALIST
Job
Atlas Companies
Louisville, KY (In Person)
Full-Time
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Job Description
Candidates for the IT help desk position will be proactive problem solvers with strong troubleshooting and communication skills. Candidates must possess a current driver's license and be willing to travel to affiliate locations in the state of Kentucky. This role is responsible for end-user support, vendor and IT provider coordination, software and systems support, onboarding new hires, hardware maintenance and inventory, printer and office equipment support, access control system administration, remote support for affiliate locations. The work schedule is Monday through Friday, 7 AM - 4 PM with occasional overtime required. 2+ years of IT support or help desk experience is preferred but not required. Familiarity with cloud-based PC environments, Proofpoint, Cisco Umbrella, and Brivo or similar access control systems is a plus. This is a full-time position in a corporate office environment with approximately 80 employees. Daily responsibilities include but are not limited to: Technical support for employees, including hardware troubleshooting Basic user support for Microsoft Office, Bluebeam, AutoDesk (including license management) Diagnosing and resolving minor issues before escalating to external IT provider (Quest) Assisting employees in identifying suspicious emails and determining safe interactions Managing email filtration system (Proofpoint) Administering network security system (Cisco Umbrella) Supporting iPhone/iPad users with email configuration, password resets, and basic settings Serve as main point of contact for external IT provider Submitting and tracking support tickets for advanced issues Coordinating system updates and patches Device upgrades and replacements IT infrastructure changes Escalating cybersecurity concerns when necessary Onboarding employees (follow established onboarding procedures, documentation process) Setting up new workstations, monitors, peripherals, and accessories Creating Apple IDs and configuring company issued mobile devices Basic training on cloud PC environment, accessing programs, files and systems Assisting employees and vendors with digital presentations Providing access to conference room computers Troubleshooting AV or display issues Managing Hardware and Supply Inventory Setting up and maintaining inventory of thin clients, monitors, cameras, and cables Maintaining inventory of keyboards, mice, accessories, etc. Ordering supplies and coordinating equipment needs Serve as primary contact for printer vendor (Duplicator) Scheduling service calls and maintenance Ordering toner and other supplies Administering Brivo access control system Adding, removing users Setting door access schedules Creating and managing access groups Ensuring user access aligns with company security policies Scheduling service calls and maintenance Key Traits for