IT Helpdesk 6441. Local- Onsite for first 4 weeks for training the remote,Spanish fluency desired

IT Helpdesk 6441. Local- Onsite for first 4 weeks for training the remote,,Spanish fluency desired Accounting/Finance Louisville, Kentucky Contract Jun 12, 2026 IT Helpdesk

Primary Location:

Louisville, Kentucky V-Soft Consulting is currently hiring for a IT Helpdesk for our premier client in Louisville, Kentucky.

Knowledge and Skills:

Some college preferred Good organizational, oral/written communication, and problem solving skills Good understanding of computer concepts (PC Fundamentals/Operating Systems) Ability to type 40 words per minute Minimum of 1 of year previous help desk/call center experience is desired Spanish fluency is desired Basic understanding of restaurant operations is desired

WHAT YOU'LL DO

Job Responsibilities:

Analyze and resolve hardware, software and operational issues within our service level agreements Maintain a basic understanding of operational procedures Log all incidents into an Incident Management System with clear, concise language chieve an on target or above rating on quality, service, and productivity metrics Follow proper escalation path when necessary to resolve issues Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs Provide stellar customer service to our customers, treating every call with respect and positive energy Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues Work in an efficient/fast-paced environment to meet or exceed team and individual service targets Interested? Qualified candidates should send their resumes to bmohammad@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.