Machine Troubleshooting Support Coordinator (Electrical Experience)

Technical Support Coordinator Onsite in Louisville, KY M-F Starting at $22/hr About Lantech Lantech is the global leader in stretch wrapping technology—and the original inventor of the rotary stretch wrapper. For decades, we've continued to innovate with performance‑enhancing technology that sets the industry standard. We're also leaders in robust, efficient case and tray handling equipment. Today, Lantech machines operate worldwide, supported by a global service network and multilingual technical support. What You'll Do As a Technical Support Coordinator at Lantech, you'll be a key problem-solver supporting our customers and internal teams by diagnosing and resolving technical issues across our full product line. You'll work hands-on with controls-based systems while delivering excellent customer support.

You will:

Provide technical support via phone, email, and video to customers, field service technicians, spare parts coordinators, and internal teams. Troubleshoot and document electrical, mechanical, and programming-related issues. Collaborate cross-functionally with Engineering, Manufacturing, Sales, and other teams to develop effective solutions. Manage and follow up on open service tickets to ensure timely resolution. Ensure service tickets are fully documented, including all troubleshooting steps, communications, and supporting data. Program and support PLCs, HMIs, VFDs, light curtains, and related control components for the Parts team. Submit requests for warranty and contract parts, including quotes, based on field service technician needs. Participate in a rotating schedule to provide early or late shift coverage (10:00 AM-7:00 PM) and periodic after-hours support, which may include onsite assistance such as programming parts or removing components from machines on the production floor.

What We're Looking For Required Qualifications:

3-5 years of experience servicing, testing, maintaining, or troubleshooting controls-based industrial equipment. Strong technical aptitude with a detail-oriented, self-motivated approach. Excellent customer service skills and a professional communication style. Ability to read and interpret mechanical and electrical drawings. Strong written and verbal communication skills. Proficiency with Microsoft Office (Word, Excel, Outlook).

Education:

Associate's degree in a technical field preferred; equivalent experience (minimum of 5 years) will be considered.

Preferred Skills:

Experience troubleshooting RSLogix 500 and RSLogix 5000 PLC logic. Familiarity with WinMan software. Why You'll Love Working at Lantech We believe great work happens when people feel supported, challenged, and valued.

What we offer:

Job Stability:

A growing, essential manufacturing business with long‑term career opportunities

Competitive Pay Quarterly Profitability Bonus Comprehensive Benefits:

Medical, dental, vision, paid life insurance, short‑ and long‑term disability 401(k) with

Company Match Generous Time Off:

PTO, paid vacation, and 8 paid holidays per year Casual Dress Code Collaborative, People‑First Culture Come stretch your career with Lantech—where innovation meets opportunity #LT