Job Description
Payroll/Help Desk Analyst Ingenium Talent - 4.5 Louisville, KY Job Details Temp-to-hire $20 an hour 15 hours ago Qualifications Phone communication Phone call management Full Job Description Growing healthcare company is seeking a Payroll/Help Desk Analyst for immediate start on a contract-to-hire basis. In this role, the Payroll/Help Desk Analyst will field calls, interact with employees from multiple locations, and provide needed information and support. This is a full-time, onsite position at a growing healthcare provider in Louisville, Kentucky. The ideal candidate will have excellent communication skills and a minimum of one year in a phone-related support role. If you have strong customer service skills and enjoy a fun, team-based environment, please apply today!! Estimated salary of $20/hour.
Responsibilities:
Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues Assists users with application navigation Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval. Reviews employee payroll information and process data for paychecks Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay Education:
Two years of Technical Training or an Associate Degree, preferred Experience/Qualifications:
One years of experience working in a Customer Service Industry, preferably with Phone System Management experience is required Knowledge/Skills/Abilities:
Strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems Ability to diagnose and resolve routine and advanced system technical issues, involving other resources when necessary Ability to make quick decisions & take appropriate actions consistent with available facts, constraints, and anticipated consequences At Ingenium, we believe People are Everything. Our foundation is built on Integrity, a strong team-based culture and a deep understanding of the markets we service. Our Process is Built around YOU! From the very first conversation, our team takes the time to understand your individual strengths and career aspirations. We want to get to know you and believe our team-based approach and extensive network of client relationships allow us to deliver the best opportunities possible. Put yourself on track to be where you want with your career and APPLY NOW!
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We thank all candidates for their interest, however only those who qualify for an interview will be contacted at this time. IND123We are seeking a Payroll/Help Desk Analyst for immediate start on a contract-to-hire basis. In this role, the Payroll/Help Desk Analyst will field calls, interact with employees from multiple locations, and provide needed information and support. This is a full-time, onsite position at a growing healthcare provider in Louisville, Kentucky. The ideal candidate will have excellent communication skills and a minimum of one year in a phone-related support role. If you have strong customer service skills and enjoy a fun, team-based environment, please apply today!! Estimated salary of $20/hour. Responsibilities:
Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues Assists users with application navigation Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval. Reviews employee payroll information and process data for paychecks Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay Education:
Two years of Technical Training or an Associate Degree, preferred Experience/Qualifications:
One years of experience working in a Customer Service Industry, preferably with Phone System Management experience is required Knowledge/Skills/Abilities:
Strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems Ability to diagnose and resolve routine and advanced system technical issues, involving other resources when necessary Ability to make quick decisions & take appropriate actions consistent with available facts, constraints, and anticipated consequences At Ingenium, we believe People are Everything. Our foundation is built on Integrity, a strong team-based culture and a deep understanding of the markets we service. Our Process is Built around YOU! From the very first conversation, our team takes the time to understand your individual strengths and career aspirations. We want to get to know you and believe our team-based approach and extensive network of client relationships allow us to deliver the best opportunities possible. Put yourself on track to be where you want with your career and APPLY NOW!
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We thank all candidates for their interest, however only those who qualify for an interview will be contacted at this time. IND123
