IT Support Technician

IT Support Technician Full-Time | In Person | Baton Rouge, LA About Us Safe Air Technology is a rapidly growing manufacturer of mission-critical and explosion-proof HVAC systems. We take pride in building high-quality, precision-engineered equipment—and we're looking for individuals who take that same level of pride in their work. Position Overview We are hiring an IT Support Technician to support the daily technology needs of our growing organization. This role is ideal for someone who is dependable, organized, and customer-focused, with the ability to troubleshoot technical issues and support employees across office, engineering, and production environments. You will play a key role in maintaining company systems, hardware, software, and user support in a fast-paced manufacturing environment. What You'll Do Provide day-to-day technical support for desktops, laptops, printers, phones, tablets, and other company equipment Troubleshoot hardware, software, network, email, VPN, and user access issues Set up and deploy computers, monitors, phones, and peripherals for new hires and existing employees Support onboarding and offboarding processes including account setup, password resets, permissions, and equipment tracking Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, and SharePoint Maintain inventory of IT equipment and technology assets Assist employees with ERP systems, production software, and internal systems access Troubleshoot Wi-Fi, printer, and network connectivity issues throughout the facility Support conference room technology, TVs, Teams meetings, and presentation equipment Assist with cybersecurity best practices including MFA, password policies, and antivirus updates Document support requests, recurring issues, and resolutions Support software rollouts, upgrades, and company technology projects What We're Looking For 1+ years of IT support or help desk experience preferred Experience supporting Windows environments and Microsoft 365 Basic understanding of networking, printers, troubleshooting, and user account management Strong customer service and communication skills Ability to prioritize tasks and manage multiple support requests High level of professionalism, dependability, and confidentiality Experience supporting manufacturing or production environments is a plus Associate degree or technical certifications are a plus, but not required Why Join Safe Air Technology Fast-growing company with long-term career opportunities High-impact role supporting a rapidly scaling organization Team-focused environment built on Integrity, Precision, and Empowerment Competitive pay based on experience Benefits 401(k) with company match Health insurance Dental insurance Vision insurance Paid time off and holidays Important Note Pay is based on experience and skill level. Any pay ranges listed by third-party job boards are estimates and may not reflect actual compensation.