Application Support Engineer

We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations.

Responsibilities:

• Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality.
• Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs.
• Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions.
• Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps.
• Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability.
• Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary.
• Monitor application performance trends and recommend practical fixes to reduce future support incidents.