IT Support Specialist I

IT Support Specialist I Judicial Branch U.S. Courts United Stes Courts, Fifth Judicial Circuit Summary The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment. Learn more about this agency Summary The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment. Learn more about this agency Overview Help Accepting applicions Open & closing des 04/06/2026 to 04/02/2027 Salary $59,732 - $97,098 per year Pay scale & grade CL 27 Locion 1 vacancy in the following locion: New Orleans, LA Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 28 - Promotion potential to

CL28, IT

Support Specialist II, without further competition. Job family (Series) 2210 Informion Technology Management Supervisory stus No Security clearance Other Drug test No Financial disclosure No Bargaining unit stus No Announcement number 2026-01 Control number 864099500 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help Provides first-call response to all users with IT reled issues. Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware. Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nure and source of the failure and takes corrective action. Assists in developing creive solutions to address new operional requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court. Assists with the administrion of the day-to-day operions and support of computer systems, networks, and other major systems to ensure reliable and effective operions. Establishes and maintains contact with other court IT support personnel different locions to stay knowledgeable of developments, techniques, and user applicions. Assists in evaluing current automed office functions and makes recommendions on technical and operional changes or enhancements to existing system configurions, usage, and procedures. Assists in the research and procurement of new equipment and software packages. Coordines the repair of hardware in sellite judges' chambers and offices. Installs and tests new and revised releases of nional and commercial applicions and systems.

Environment:

Windows 11 Windows Server Apple Devices Microsoft 365 Remote Support Software

KACE PDQ

Workspace ONE VoIP Phone System VTC equipment Zoom for Government Numerous off-the-shelf software and in-house dabase applicions Requirements Help Conditions of employment Applicants must be citizens of the United Stes or otherwise eligible to work in the federal court system . A background investigion, including fingerprint and records check, conducted as a condition of employment.

Qualificions Requirements:

The position requires a bachelor's degree, preferably in computer science or a reled field, or equivalent experience and least two years specialized experience with demonstred computer support skills applicable to the duties described above, including, but not limited to: Detailed, current, and comprehensive knowledge of PC software and hardware Superior diagnostic and analytical competence Ability to communice effectively with others, both orally and in writing Capacity to work harmoniously with others, both technical and non-technical Ability to travel overnight occasionally

Preferred Skills:

Extensive experience of using, configuring, deploying, and supporting the following Microsoft applicions in an enterprise environment is highly desired: Outlook Office 365

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Knowledge of cybersecurity best practices and concepts Experience with and ability to independently troubleshoot A/V technology hardware and software Experience with VoIP administrion Experience with workstion imaging Ability to read, analyze, and cree PowerShell scripts Familiarity with Active Directory and Group Policies Strong writing skills and ability to develop user documention Educion A bachelor's degree, preferably in computer science or a reled field, or equivalent experience and least two years specialized experience with demonstred computer support skills applicable to the duties. Additional informion Only qualified applicants who submit complete applicions considered for this position. Candides selected for an interview administered a technical skills test and writing exercise. The court provides reasonable accommodions to applicants with disabilities. Funding is not available to support interviewee travel or relocion expenses. All employees of the Judiciary are " will" employees in the excepted service. The position is subject to mandory electronic funds transfer for payment of salary. The court reserves the right to modify the conditions of this job announcement, withdraw the job announcement, or fill the position, any of which actions may occur without any prior written or other notice. The United Stes Courts, Fifth Judicial Circuit, is an Equal Opportunity Employer Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help The fringe benefits offered to employees of the United Stes Courts include: 13 days paid annual leave per year for the first three years of service. 20 days paid annual leave per year after three years of service. 26 days paid annual leave per year after 15 years of service. 13 days paid sick leave per year. 11 paid holidays per year, plus Mardi Gras day. Choice of medical, dental, and vision coverage from a wide variety of plans. Life, long-term disability, and long-term care insurance options. Participion in the Federal Employees Retirement System. Participion in the Thrift Savings Plan (similar to 401(k), with mching up to 5% of pay). Pre-tax flexible spending accounts (medical and dependent care). Transit/Parking subsidy (subject to the availability of funds). Eligible employer for Public Service Loan Forgiveness Program. How you evalued You evalued for this job based on how well you meet the qualificions above. The court will conduct an evaluion of each applicant's qualificions and merials after receipt of a complete applicion packet. Applicants selected for an interview administered a technical skills test and writing exercise to assess their technical knowledge, troubleshooting proficiency, and writing skills. Benefits Help The fringe benefits offered to employees of the United Stes Courts include: 13 days paid annual leave per year for the first three years of service. 20 days paid annual leave per year after three years of service. 26 days paid annual leave per year after 15 years of service. 13 days paid sick leave per year. 11 paid holidays per year, plus Mardi Gras day. Choice of medical, dental, and vision coverage from a wide variety of plans. Life, long-term disability, and long-term care insurance options. Participion in the Federal Employees Retirement System. Participion in the Thrift Savings Plan (similar to 401(k), with mching up to 5% of pay). Pre-tax flexible spending accounts (medical and dependent care). Transit/Parking subsidy (subject to the availability of funds). Eligible employer for Public Service Loan Forgiveness Program. Required documents Required Documents Help A complete applicant's packet must include: Cover letter; Résumé; and Form AO 78 See 'How to Apply' for instructions. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Qualified applicants submit a cover letter, résumé, and form AO 78 via email (as a single PDF ) to: vacancy@ca5.uscourts.gov . The AO78 Federal Judicial Branch Applicion for Employment can be obtained from the Fifth Circuit's Website, www.ca5.uscourts.gov . Agency contact informion Human Resources Unit Phone (504) 310-7815 vacancy@ca5.uscourts.gov Address United Stes Court of Appeals for Fifth Circuit 600 Camp Street, Room 109 New Orleans, LA 70130 US Next steps Due to the volume of applicions received, only applicants who are selected for interviews contacted by the court. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help A complete applicant's packet must include: Cover letter; Résumé; and Form AO 78 See 'How to Apply' for instructions. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Qualified applicants submit a cover letter, résumé, and form AO 78 via email (as a single PDF ) to: vacancy@ca5.uscourts.gov . The AO78 Federal Judicial Branch Applicion for Employment can be obtained from the Fifth Circuit's Website, www.ca5.uscourts.gov . Expand Hide how to apply Agency contact informion Human Resources Unit Phone (504) 310-7815 vacancy@ca5.uscourts.gov Address United Stes Court of Appeals for Fifth Circuit 600 Camp Street, Room 109 New Orleans, LA 70130 US Next steps Due to the volume of applicions received, only applicants who are selected for interviews contacted by the court. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 04/06/2026 to 04/02/2027 Salary $59,732 - $97,098 per year Pay scale & grade CL 27 Locion 1 vacancy in the following locion: New Orleans, LA Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 28 - Promotion potential to

CL28, IT

Support Specialist II, without further competition. Job family (Series) Supervisory stus No Security clearance Drug test No Financial disclosure Bargaining unit stus Announcement number 2026-01 Control number 864099500