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Online Support Specialist
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ACH Foam Technologies
New Orleans, LA (In Person)
Full-Time
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Job Description
Online Support Specialist ACH Foam Technologies - 2.9 New Orleans, LA Job Details Full-time 1 day ago Qualifications High school diploma or GED Full Job Description ACH Foam Technologies is seeking a dedicated Online Support Specialist to join our team. This role plays a vital part in delivering exceptional customer service and technical assistance through online channels, ensuring our clients receive timely and effective solutions. If you are a proactive communicator with a passion for problem-solving and customer satisfaction, this opportunity offers a dynamic environment to grow and make a meaningful impact. Responsibilities Respond to customer inquiries through chat, email, and other online communication tools. Diagnose and troubleshoot product-related questions or technical problems. Guide customers through product features, usage, and best practices. Track and document customer interactions, feedback, and issues accurately. Coordinate with cross-functional teams including sales, technical support, and product development to resolve customer concerns. Identify opportunities to improve online support processes and customer satisfaction. Stay current on product updates, policies, and industry trends to provide informed assistance. Qualifications High school diploma or equivalent; Associate's or Bachelor's degree preferred. Proven experience in online customer support, technical support, or a related field. Strong written communication skills with attention to clarity and professionalism. Ability to manage multiple inquiries simultaneously in a fast-paced environment. Familiarity with customer support software, CRM systems, and online communication platforms. Problem-solving mindset with a focus on delivering positive outcomes. Detail-oriented and organized with excellent time management skills. Comfortable working independently and as part of a collaborative team.