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Job Description
IT & Security Support Specialist - Shreveport The HT Group - 3.9 Shreveport, LA Job Details 20 hours ago Qualifications Endpoint Security Employee onboarding Cloud identity and access management (IAM) Implementing network security protocols Computer science Systems integration Associate's degree in cybersecurity Bachelor's degree in information technology Computer Science Vulnerability scanning implementation IT user and group management Associate's degree in computer science Technical documentation Incident report management IT system monitoring Hardware maintenance
SOC 2 HIPAA
Performance Reporting CompTIA CySA+ Data reporting Operating system updates Public Cloud Metrics Reporting Mid-level IT compliance audits Multi-factor authentication (MFA) implementation Communication platforms 3 years Endpoint Detection and Response (EDR) Full Job Description IT & Security Specialist - Shreveport, Louisana Our client is seeking an IT & Security Specialist to play a key role in maintaining and strengthening the organization's cybersecurity posture while supporting critical IT infrastructure. This position is approximately 70% focused on security operations, threat monitoring, vulnerability management, endpoint protection, and security administration, with the remaining 30% dedicated to systems administration, infrastructure support, and end-user technology services. The ideal candidate has a strong foundation in IT operations and a demonstrated interest in cybersecurity, with the ability to proactively identify risks, support security initiatives, and contribute to a secure and resilient technology environment. Key Responsibilities Security Operations & Monitoring (70%) Security Monitoring & Incident Response Monitor security platforms, alerts, and logs to identify potential threats, suspicious activity, and vulnerabilities. Investigate security events and support incident response, containment, remediation, and recovery efforts. Analyze trends and patterns in security data and escalate findings when appropriate. Assist in developing and improving security monitoring, detection, and response capabilities. Endpoint Security & Threat Management Administer and support endpoint security solutions, including endpoint detection and response (EDR) platforms. Monitor endpoint health, security posture, and compliance with organizational standards. Assist with configuration, tuning, troubleshooting, and optimization of security tools. Support onboarding and integration of new endpoints, systems, and log sources into security monitoring platforms. Vulnerability & Patch Management Conduct and support vulnerability scanning, assessment, and validation activities. Prioritize and track remediation efforts in collaboration with internal stakeholders. Support patch management processes to ensure timely remediation of security vulnerabilities. Assist with reporting and metrics related to vulnerability management programs. Identity & Access Security Administer Microsoft 365 security controls, including MFA, conditional access, auditing, and email security. Support identity and access management processes across Active Directory and Entra ID environments. Perform user access reviews and assist with privileged access management initiatives. Network & Security Administration Assist with firewall administration, security rule reviews, and network security troubleshooting. Support implementation and maintenance of security controls across cloud and on-premises environments. Participate in security assessments, audits, and compliance-related activities. IT Infrastructure & Technical Support (30%)Systems Administration Manage and maintain Windows servers, workstations, and core infrastructure components. Perform system updates, maintenance, backups, and performance monitoring. Troubleshoot hardware, software, and networking issues. Microsoft 365 & Infrastructure Support Administer Microsoft 365 services, user accounts, permissions, and collaboration platforms. Support core networking services including TCP/IP, DNS, DHCP, VPN, and connectivity troubleshooting. Assist with infrastructure health monitoring and capacity planning initiatives. End-User Support Provide Tier II and Tier III support for escalated technical issues. Support employee onboarding and offboarding activities. Resolve complex technical issues impacting users, systems, and business operations. Documentation & Continuous Improvement Document security procedures, incident activity, infrastructure configurations, and operational processes. Recommend and implement improvements to security monitoring, vulnerability management, and IT operations. Stay current on emerging cybersecurity threats, technologies, and industry best practices. QualificationsEducation Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent professional experience. Experience 3+ years of experience in cybersecurity, systems administration, IT operations, or a related technical role. Experience supporting security operations, vulnerability management, or security monitoring functions. Experience handling escalated technical issues in a Tier II or higher support environment. Technical Skills Strong experience with Microsoft 365 administration and security features. Experience with security tools such as SIEM platforms, EDR solutions, vulnerability scanners, and security monitoring tools. Working knowledge of Windows Server, Active Directory, and Entra ID. Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall technologies. Experience supporting patch management and vulnerability remediation processes. Preferred QualificationsExperience with one or more of the following technologies: Splunk Tenable Cisco XDR / Secure Endpoint Cloudflare Palo Alto Networks VMware Additional preferred experience: SOC 2, HIPAA, or similar compliance frameworks. Azure cloud administration and security. Security incident response and threat detection activities. Security certifications such as Security+, CySA+, SC-200, SC-300, or equivalent. This role is ideal for an IT professional who wants to build a long-term career in cybersecurity. The position places a strong emphasis on security operations, vulnerability management, endpoint security, and threat detection while maintaining hands-on involvement with core infrastructure and systems administration. The successful candidate will play a critical role in protecting the organization's technology environment while helping ensure stable and reliable IT operations. #TECHIND
