Help Desk Technician

Job description Purpose Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.

ACTIVITIES + RESPONSIBILITIES

Promote DDG's core values, both internally and externally, and comply with the DDG Company Manual Configure workstations and necessary peripheral devices; routers/printers/etc. Install and configure appropriate software according to specifications Complete routine endpoint maintenance and ensure endpoint devices are running optimally Manage email traffic; spam filters/mail flow Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging Travel to satellite offices periodically Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Logging, tracking, and prioritizing support requests within a ticketing system Identify and escalate unresolved issues to relevant departments Manage user accounts and passwords within business systems Qualifications Degree in Computer Information Systems or relevant field 0-5 years' experience as IT technician or relevant position Strong diagnostic and problem-solving skills Strong communication skill set Good organizational and time management skills In-depth understanding of diverse computer systems and networks Well versed in internet security and data privacy principles Preferred work experience with Help Desk Beneficial Technology Knowledge Microsoft Office 365 Spam filter management Firewall Backup systems Remote Monitoring and Management software Ticketing systems Submit resume to the People + Development team via email to Specific project experiences and responsibilities shall be provided with resume Keywords help-desk-service-desk help-desk it-support technical-support-tech-support project-management company-values workstations hardware-peripherals routers maintenance-repair-and-operations-mro spam spam-filtering troubleshooting bike-parts-repair repair-and-recovery debugging ticketing issue-tracking information-technology time-and-attendance time-management internet-security data-privacy-and-protection insurance-consulting-and-technology microsoft-office-365 m365-microsoft-365 anti-spam firewall remote-monitoring-and-management remote-monitoring training-and-development