Desktop Support Technician

Desktop Support Technician eTeam Inc•2.8 Andover, MA Job Details Contract $27.00•$27.60 an hour 1 day ago Qualifications Equipment troubleshooting Windows User training (technical support) Technical user customer support Computer hardware Customer support ticket management Active Directory management

Full Job Description Job Title:

Desktop Support Tech Location:

Andover, MA 01876

Duration:

06 months

Pay Range:

$(27.00•27.60)/hr on W2 all-inclusive without benefits

Key Responsibilities:

Provide high-level Level 2 desktop and end-user support Deliver onsite (deskside) and remote technical support to end users Troubleshoot and resolve hardware and software issues Support Windows desktops/laptops and perform break/fix repairs Perform PC deployment, imaging, configuration, and upgrades Maintain and support IT equipment and peripherals Provide hands & feet support for infrastructure and network teams Maintain accurate ticket updates and ensure SLA compliance Coordinate with internal teams and end users for issue resolution Support day-to-day IT operations in an enterprise environment Communicate effectively with end users and internal stakeholders

Required Skills & Experience:

3+ years of Desktop Support / IT Support experience Strong Level 2 desktop troubleshooting experience Hands-on experience with Windows OS support Experience with Active Directory Experience with desktop deployment and imaging Strong hardware/software troubleshooting skills Experience with ticketing tools and SLA-driven environments Strong communication and customer service skills Experience working in enterprise/corporate environments

Pay:

$27.00•$27.60 per hour

Work Location:

In person