Desktop Support Technician

Job Title:

Desktop Support Tech Location:

Andover, MA 01876

Duration:

06 months

Pay Range:

$(20.00

• 21.

00)/hr on W2 all-inclusive without benefits

Key Responsibilities:

Provide high-level Level 2 desktop and end-user support Deliver onsite (deskside) and remote technical support to end users Troubleshoot and resolve hardware and software issues Support Windows desktops/laptops and perform break/fix repairs Perform PC deployment, imaging, configuration, and upgrades Maintain and support IT equipment and peripherals Provide hands & feet support for infrastructure and network teams Maintain accurate ticket updates and ensure SLA compliance Coordinate with internal teams and end users for issue resolution Support day-to-day IT operations in an enterprise environment Communicate effectively with end users and internal stakeholders

Required Skills & Experience:

3+ years of Desktop Support / IT Support experience Strong Level 2 desktop troubleshooting experience Hands-on experience with Windows OS support Experience with Active Directory Experience with desktop deployment and imaging Strong hardware/software troubleshooting skills Experience with ticketing tools and SLA-driven environments Strong communication and customer service skills Experience working in enterprise/corporate environments

Pay:

$20.00

• $21.

00 per hour

Work Location:

In person Desktop Support Technician 2.8 2.8 out of 5 stars Andover, MA $20

• $21 an hour
• Contract eTeam Inc 132 reviews $20
• $21 an hour

•

Contract Job Title:

Desktop Support Tech Location:

Andover, MA 01876

Duration:

06 months

Pay Range:

$(20.00

• 21.

00)/hr on W2 all-inclusive without benefits

Key Responsibilities:

Provide high-level Level 2 desktop and end-user support Deliver onsite (deskside) and remote technical support to end users Troubleshoot and resolve hardware and software issues Support Windows desktops/laptops and perform break/fix repairs Perform PC deployment, imaging, configuration, and upgrades Maintain and support IT equipment and peripherals Provide hands & feet support for infrastructure and network teams Maintain accurate ticket updates and ensure SLA compliance Coordinate with internal teams and end users for issue resolution Support day-to-day IT operations in an enterprise environment Communicate effectively with end users and internal stakeholders

Required Skills & Experience:

3+ years of Desktop Support / IT Support experience Strong Level 2 desktop troubleshooting experience Hands-on experience with Windows OS support Experience with Active Directory Experience with desktop deployment and imaging Strong hardware/software troubleshooting skills Experience with ticketing tools and SLA-driven environments Strong communication and customer service skills Experience working in enterprise/corporate environments

Pay:

$20.00

• $21.

00 per hour

Work Location:

In person