Technology Support Assistant

Technology Support Assistant Auburn Public Schools - 4.3 Auburn, MA Job Details Full-time $40,000 - $45,000 a year 1 day ago Qualifications Record keeping Equipment installation iOS Equipment troubleshooting Information Systems Windows Printer (troubleshooting support) Software installation Maintenance records management Computer hardware Hardware support Customer support ticket management Computer networking Interactive whiteboards (educational technologies) Entry level Mobile devices Full Job Description

TECHNOLOGY SUPPORT

ASSISTANTReports to:

Director of TechnologyResponsibilities:

Provides software/hardware support for all district staff; assists Technology staff with the maintenance and troubleshooting of district technology at all school district buildings.

Essential Functions:

installs new PC hardware and software and test each installationsupports all staff by responding to technical support requests. These may include problems relating to computer hardware, software, internet, district network, printers, projectors, iPads, interactive whiteboards, or other district technology equipmentupdates district help desk software to ensure support tickets are tracked and updated in a timely manneranalyzes potential system problems and take corrective action as needed. Maintain records of all problems and corrective actions taken for review by the Director of Technologymaintains up-to-date knowledge of the operating system and application software utilized by the District.provides for secure computer systems operationsperforms other duties as assigned by the Technology Directorperforms all duties promptly, accurately, and effectively as assigned or directedAbility to: provide basic technical support for school staffmanage multiple tasks in an organized and timely fashionmaintain confidentiality of student recordsmaintain open lines of communication with the school staff and district technology staff establish and maintain positive working relationships

Knowledge of:

current computer hardware and software (Windows/Office)basic networking concepts and proceduresdistrict technology policiesexperience with Apple i

Pads and Apple IOS Qualifications:

evidence of ability to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and /or ability required

Education:

two year degree, or greater, in information systems or equivalent program preferred

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job, as described above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may need to lift and/or move up to 25 pounds.