Desktop Support Specialist - On Prem

Desktop Support Specialist

• On Prem at American Cybersystems, Inc. Desktop Support Specialist
• On Prem at American Cybersystems, Inc. in Bedford, Massachusetts Posted in 4 days ago. $20.00
• $25.

00 per hour

Job Description:

Innova Solutions is immediately hiring Desktop Support Specialist Position type:

Full-time/ Contract Duration:

12

Months Client:

Telecom Job Title:

Desktop Support Specialist City/Location :

Bedford Massachusetts Work Hours:

Mon

• Fri 8 AM
• 5 PM w/ 1hr Lunch Break As an Desktop Support Specialist you will : Troubleshoot and resolve customer support issues onsite Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures Configure hardware / software to customer specifications Create support documents as required.

Deliver support for reported problems with desktop computers, laptops, peripherals. Install and configure desktop computer hardware, software and peripherals using standard procedures. Work with vendors to troubleshoot and resolve issues. Work with a variety of computer images for Windows and Mac OS systems. Evaluate new product versions and recommend upgrade schedules. Troubleshoot network connectivity and wireless access for local and remote computers or devices. Add or replace memory, new keyboards, motherboards, and other components. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Able to lift 40lbs

KNOWLEDGE AND ABILITIES

Ability to work as part of a team Excellent written and verbal communication skills Customer-centric attitude Ability to communicate technical problems and instructions to end users in terms that are easy to understand. Understanding of importance of proper documentation Strong Troubleshooting skills

SKILLS REQUIRED FOR THE POSITION

Windows 10 and 11 experience required Windows OS Support 10, 11 Laptop hardware troubleshooting Laptop software installation Qualified candidates should

APPLY NOW

for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW.

Thank you! Meenakshi Chauhan Technical Recruiter [email protected]

PAY RANGE AND BENEFITS

Pay Range

• : Between $20
• $25 per hour
• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America's Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US

• Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US
• Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website :

https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals.

Submit referrals at https:

//innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250

• 1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Thank You! Team Innova Solutions