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Apple Macos Desktop Support

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Sky Systems, Inc. (SkySys)

Boston, MA (In Person)

Full-Time

Posted 2 days ago (Updated 7 hours ago) • Actively hiring

Expires 6/23/2026

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Job Description

Apple macOS Desktop Support (Boston Onsite) The Apple macOS Desktop Support L2 Engineer provides end-user support for CLIENT Mac devices, focusing on incident resolution, service requests, and break-fix support in accordance with defined SLAs.
  • Provide L2 deskside and remote support for macOS devices
  • Troubleshoot OS, hardware, and application issues
  • Perform IMAC activities including provisioning and decommissioning
  • Support standard enterprise desktop applications
  • Assist with macOS updates and patching
  • Manage peripherals such as printers and scanners
  • Document incidents and solutions in ITSM tools
  • Coordinate with Jamf and mobility teams as needed
  • Escalate unresolved issues to L3
  • Maintain high CSAT and SLA compliance
  • Maintain accurate inventory of corporate-owned mobile devices (iOS phones and tablets)
  • Track device lifecycle end to end including issuance, replacement, recovery, and decommissioning
  • Support iOS devices using VMware AirWatch/UEM platforms
  • Perform device troubleshooting, selective wipe, and policy enforcement

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