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Benchtop Support Engineer
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Tata Consultancy Services Limited
Boston, MA (In Person)
$115,000 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills Identity & Access Management
- Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.
- Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.
- Experience with service account lifecycle management and privileged access controls.
- Understanding of enterprise Identity Management tools (Sailpoint) Endpoint & OT Security
- Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.
- Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.
- Familiarity with USB restriction and software control policies on Windows endpoints.
- Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure. Lab & Instrument Environment Familiarity
- Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.
- Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.
- Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.
- Awareness of working in Biopharma Laboratory Environments
- Awareness of GxP and Information Security compliance constraints
- Familiarity with
ITIL ITSM
principles Tools & Platforms- ServiceNow or equivalent ITSM platform for demand intake and ticket management.
- BeyondTrust or equivalent privileged access management and remote support tooling.
- Microsoft Windows Server and Windows 10/11 administration.
- Familiarity with network monitoring and log analysis tools.
- Proficiency in PowerShell preferred.