Desktop Support Analyst

Desktop Support Analyst TEKsystems $36.00 - $38.00 / hr life insurance, sick time, 401(k), retirement plan United States, Massachusetts, Boston May 13, 2026

• Overview
• We are seeking a Desktop Support Technician to provide end-user support across a Microsoft-focused environment. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to effectively manage support requests in a collaborative team setting.
• Key Responsibilities
• Provide Tier 1-2 support for end users, troubleshooting hardware, software, and network-related issues
• Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, and PowerPoint
• Manage and resolve support tickets using Jira ITSM, ensuring timely and accurate updates and resolution
• Deliver exceptional customer service by clearly communicating technical issues and solutions to non-technical users
• Document support activities, solutions, and knowledge base articles to improve service efficiency
• Collaborate with other IT team members to resolve complex issues and ensure seamless support coverage
• Prioritize and manage workload effectively to meet service level expectations
• Required Skills & Qualifications
• Strong experience supporting Microsoft 365 environments
• Proven troubleshooting skills across desktop hardware, software, and basic networking
• Hands-on experience with ticketing systems such as Jira Service Management
• Excellent written and verbal communication skills
• Strong documentation and organizational skills
• Customer-focused mindset with the ability to handle users professionally and empathetically
• Ability to work independently while contributing to a team environment
• Effective time management and task prioritization skills
• Additional Information
• Occasional travel required (approximately 3-4 times per year)
• Job Type & Location
• This is a Contract position based out of Boston, MA.
• Pay and Benefits
• The pay range for this position is $36.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully onsite position in Boston,MA.
• Application Deadline
• This position is anticipated to close on May 23, 2026.

About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:

• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

• Massachusetts Lie Detector:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.