Desktop Support Analyst

Jobs › Boston, MA › Desktop Support Analyst Longfellow Investment Management Co., LL Desktop Support Analyst Boston, MA Apply Longfellow Investment Management Co., LLC (LIM) is an independent, 100% employee-owned investment firm managing over \$23 billion in fixed income, equity, and alternative investment strategies. We manage separate accounts for our nationally based, institutional clients. LIM is a certified Women\'s Business Enterprise and an equal opportunity employer. LIM provides a small firm environment with comprehensive investment industry exposure. In addition to salary, we offer an attractive benefits package. Job Description LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level systems administration and hands-on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small-team environment and enjoys the variety of managing both high-level system maintenance and everyday end-user needs.

Primary Responsibilities:

End-User Support:

Provide in-person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.

System Maintenance:

Install, configure, and patch operating systems and enterprise applications.

Lifecycle Management:

Handle employee onboarding/offboarding, including equipment setup and access provisioning.

Asset & Data Tracking:

Manage IT inventory and maintain detailed incident documentation in the ticketing system.

Security & Compliance:

Ensure all systems align with company security policies and data protection standards.

Qualifications:

Education & Experience:

25 years of desktop or technical support preferred, with a Bachelor\'s in IT or an equivalent technical background.

Core Technical Skills:

Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.

Tools:

Hands-on experience with ticketing systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus.

Problem Solving:

Strong hardware/software troubleshooting and multi-tasking abilities.

Soft Skills:

Team-oriented with excellent communication, customer service, and a proactive approach to learning. Active Filters Desktop Support Analyst Boston, MA Clear All Apply