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Help Desk Analyst || Boston, MA 02116 (Only Locals)

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InfiCare Technologies

Boston, MA (In Person)

Full-Time

Posted 6 days ago (Updated 5 hours ago) • Actively hiring

Expires 6/12/2026

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Job Description

Job Title:
Help Desk Analyst Location:
Boston, MA 02116•(5 Days onsite role)
Duration:
06/01/2026•11/30/2026 (~6 months)
Schedule:
Monday-Friday (9:00 AM•5:00 PM)
Interview:
In-Person JD•Minimum requirements 3+ years of relevant experience Hands-on experience with: Active Directory (security groups, file share permissions), Microsoft 365 (Exchange mailbox/calendar/distribution group admin, MFA, SharePoint, Teams), ServiceNow ticketing, Windows + Office, VPN/remote access support, remote desktop control tools Core responsibilities End-user troubleshooting (software + hardware); user onboarding/offboarding (AD, email, application, VPN account provisioning and disabling); M365 mailbox, shared calendar, and distribution group setup with permissions; ServiceNow ticket triage and assignment; remote/VPN support and training;

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